Align Client and Provider Perspectives : Best Practices in IT Outsourcing / by Lionel Haas.

Format:

Book

Author/Creator:

Haas, Lionel, author.

Contributor:

SpringerLink (Online service)

Series:

Computer Science (Springer-11645)

Language:

English

Subjects (All):

Management information systems.

Computer science.

Computers.

Law and legislation.

Project management.

Management of Computing and Information Systems.

Software Management.

Legal Aspects of Computing.

Project Management.

Local Subjects:

Management of Computing and Information Systems.

Software Management.

Legal Aspects of Computing.

Project Management.

Physical Description:

1 online resource (XVI, 198 pages)

Edition:

First edition 2018.

Contained In:

Springer eBooks

Place of Publication:

Cham : Springer International Publishing : Imprint: Springer, 2018.

System Details:

text file PDF

Summary:

This book develops a common understanding between the client and the provider in each of the four stages of strategic outsourcing. These stages range from discovery, where the parties envision their future collaboration; planning, where they lay the ground work for the contract and the project; building, where they effectively carry out the work; and lastly to running, where they orchestrate the relationship on a daily basis to ensure that the new, enlarged company achieves the results sought. In a simple yet direct style, it highlights the dos and don'ts the parties should bear in mind at each stage of the process and combines both the client's and the provider's perspectives by comparing their respective involvement at each stage of the process and considering, equally, their obligations in establishing a balanced relationship. The book is primarily intended for those in the private sector with experience of dealing with complex outsourcing situations and who are looking for the small or bigger differentiators that will support their decisions and actions. The target audiences include, on the client side: CCOs, CIOs, lawyers, procurement managers, outsourcing consultants and IT Service managers and, on the provider side: account managers, bid managers, outsourcing project managers, operation managers and service managers. However, it is also useful for anybody involved in outsourcing who is seeking to develop a global understanding of the main processes and roles upstream and downstream in the chain.

Contents:

1 Introduction

2 Discovery Phase: The Offer

3 Planning Phase: The Contract

4 Building Phase: The Project

5 Running Phase: The Operations.

Other Format:

Printed edition:

ISBN:

978-3-319-92064-1

9783319920641

9783319920634

9783319920658

9783030063559

Access Restriction:

Restricted for use by site license.