The Organizational Measurement Manual.

Format:

Book

Author/Creator:

Wealleans, David.

Language:

English

Subjects (All):

Work measurement.

Physical Description:

1 online resource (247 pages) : illustrations

Edition:

1st ed.

Place of Publication:

Milton : Taylor and Francis, 2017.

System Details:

data file

Summary:

9 Action; When to take action; What action to take; Plan-do-check-act; Problem-solving; Maintaining the gain; Adjusting measurements and targets; Summary; 10 Involving People; One versus many; Motivation and enthusiasm; Motivational theory; Removing fear; Responsibility; People-friendly measurements; People-oriented actions; Summary; PARTS LOOKING BEYOND THE BASICS; 11 International Standards; Measurement standards; ISO 14001; ISO 9001; Award schemes; Other standards; Further development; Summary; 12 Quality Costs; What are quality costs?; Cost models; Why bother with quality costs?

Contents:

Introduction and purpose of measurement

Corporate measurement

Process measurement

Customer-centered measurement

Identifying the process measurement

Targets and objectives

Tracking and recording

Interpretation

Action

Involving people

International standards

Quality costs

The long term.

Notes:

Includes index.

Description based on print version record.

ISBN:

1-317-02212-2

1-317-02211-4

OCLC:

1005616782