Pragmatic variation in service encounter interactions across the Spanish-speaking world / edited by J. César Félix-Brasdefer and María Elena Placencia.

Format:

Book

Contributor:

Félix-Brasdefer, J. César, editor.

Placencia, María E. (María Elena), editor.

Series:

Routledge studies in Hispanic and Lusophone linguistics

Language:

English

Subjects (All):

Spanish language--Economic aspects.

Spanish language.

Sociolinguistics--Spanish-speaking countries.

Sociolinguistics.

Language and culture--Spanish-speaking countries.

Language and culture.

Spanish-speaking countries.

Physical Description:

x, 281 pages ; 24 cm.

Place of Publication:

Abingdon, Oxon ; New York, NY : Routledge, an imprint of the Taylor & Francis Group, 2020.

Contents:

Introduction

Section I: Pragmatic variation according to macrosocial factors: 1. Regional pragmatic variation in small shops in Mexico City, Buenos Aires, and Seville, Spain / J. César Félix-Brasdefer & Allison B. Yates

2. Corner-store interactions in Cartagena and Bucaramanga: A variational pragmatics study / Rebeca Bataller

3. 'No, gracias amigo': Refusals of bargaining offers in e-service encounters in Mercado Libre Ecuador and Mercado Libre Venezuela / María Elena Placencia & Carmen García

4. Gender variation in address form selection in corner store interactions in a Nicaraguan community / Jeff Michno

5. Gender variation in the perception of appropriate behavior in hotel service encounters in Spain / Lucía Fernández-Amaya & María de la O Hernández-López

6. The role of gender in Mexican e-service encounters / Laura M. Merino Hernández

7. Forms of address and gender in Costa Rican service encounters / Jorge Murillo Medrano

8. Pragmatic variation by age in women's use of post-refusal small talk during service encounters in Rosario, Uruguay / Heather R. Kaiser

9. Verbal humor and age in cafes and bars in Seville, Spain / Manuel Padilla Cruz

10. Socioeconomic variation and conflict in Spanish retailer-consumer interactions on Facebook / Patricia Bou-Franch & Pilar Garcés-Conejos Blitvich

Section II: Pragmatic variation according to microsocial and situational factors: 11. Interpersonal work in service encounters on Mercado Libre Argentina: A comparison between buyer and vendor patterns across two market domains / Hebe Powell & María Elena Placencia

12. The effects of social distance in service encounters in Puerto Rican panaderías / Juan M. Escalona Torres

Section III: Theoretical and methodological issues: 13. Re-thinking pragmatic variation: The case of service encounters from a modified variational pragmatics perspective / Klaus P. Schneider

14. Pragmatic variation in service encounter complaints: Some methodological issues / Ronald Geluykens.

Notes:

Includes bibliographical references and index.

ISBN:

9781138479593

1138479594

OCLC:

1097465484