Essentials for the improvement of healthcare using Lean & Six Sigma / Diomidis H. Stamatis.

Format:

Book

Author/Creator:

Stamatis, D. H., 1947-

Language:

English

Subjects (All):

Medical care--Quality control.

Medical care.

Six sigma (Quality control standard).

Physical Description:

1 online resource (450 p.)

Edition:

1st ed.

Place of Publication:

New York : Productivity Press, 2011.

Language Note:

English

Summary:

"By using theories of Six Sigma and Lean methodology, this text presents solutions to fundamental problems in healthcare. This text breaks the system down into three fundamental areas: primary care, hospitals, and managed care. The author identifies the four critical issues that affect healthcare as it relates to efficiency and cost by addressing the specific issues. The book discusses the application of IT in healthcare as a tool of improvement, and how to select the best project for improvement. The author also includes a discussion of ISO and the Malcolm Baldridge award. Case studies are included to illustrate successes"--Provided by publisher.

Contents:

Front Cover; Contents; Preface; Acknowledgments; Introduction; Chapter 1: The Four Critical Issues in Healthcare; Chapter 2: Directions of Improvement in Healthcare; Chapter 3: The Mechanics of Change; Chapter 4: The Transition of Groups to Teams; Chapter 5: Logistical Issues of Teams; Chapter 6: The Effects of Change in Healthcare; Chapter 7: Customer Satisfaction; Chapter 8: Understanding the Process; Chapter 9: Using Six Sigma Methodology for Improvement; Chapter 10: Using Lean Methodology for Improvement; Chapter 11: Understanding Measurement; Chapter 12: Primary Care

Chapter 13: Immediate Applications for Information Technology (IT) in HealthcareChapter 14: Project Selection; Chapter 15: Understanding and Utilizing ISO 9000 Standards; Chapter 16: Understanding and Utilizing the Malcolm Baldrige National Quality Program; Epilogue; Selected Bibliography; Back Cover

Notes:

Description based upon print version of record.

Includes bibliographical references.

ISBN:

1-4665-0071-9

0-429-25111-4

1-4665-0070-0

1-4398-4602-2

9780429251115

OCLC:

702119812