Cultural Competence for Public Managers : Managing Diversity in Today' s World / by Espiridion Borrego and Richard Greggory Johnson lll.

Format:

Book

Author/Creator:

Borrego, Espiridion, author.

Johnson lll, Richard Greggory, author.

Series:

Public administration and public policy.

Aspa Series in Public Administration and Public Policy

Language:

English

Subjects (All):

Diversity in the workplace.

Personnel management.

Public administration.

Physical Description:

1 online resource (775 p.)

Edition:

First edition.

Place of Publication:

Boca Raton, FL : Routledge, [2017].

Language Note:

English

Summary:

Our increasingly globalized society demands a higher level of sophistication when working cross-culturally and internationally in local, state, and federal governments; tribal corporations; and nonprofit organizations. Cultural Competence for Public Managers offers guidance on how to become a leader in developing cultural competence in your organization. It provides a conceptual foundation and successful examples for developing cultural competence, including competencies for international collaborations. The authors clearly define terms and provide their own cultural competence model that will add significantly to the current field. They describe the rapidly changing worldwide demographics that are bringing new cultures into many countries and societies. They also examine the issues that culturally diverse landscapes create in the United States, Asia, Europe, Africa, and Latin America, highlighting the differences between assimilationist and the multicultural viewpoints. Drawing on a wide range of examples from universities; local, state, and federal governments; health care service providers; and nonprofit organizations, the book illustrates management practices that are then extended into the relevant cultural context. It also includes examples of cultural missteps and cultural competencies that have worked in practice. Written in an accessible format and style, the book provides practical and useful standards and performance measures, proven coaching and mentoring guides, as well as templates, checklists, exercises, and guidelines. It includes a DVD with coaching guides, checklists. Organized thematically, the book defines the scope of cultural competencies, highlights best practices, and describes variations in responsibility for administering cultural competence for executives, managers, supervisors, and employees.

Contents:

Cover; Title Page; Copyright Page; Contents; Supplemental Material and Templates; Preface; Acknowledgments; Authors; Part I: Introduction to Cultural Competence: Do I Really Need to be Culturally Competent?; 1: Why Cultural Competence Is Important; 2: How Globalization and Immigration Are Changing the World; 3: Defining Cultural Competence for Public Managers; 4: Cultural Competencies; Part II: Cultural Competence for Executives, Managers, Supervisors, and Employees; 5: Experiences from Successful Multicultural and Diversity Programs; 6: Cultural Competencies for Executives

7: Cultural Competencies for Middle Managers and Supervisors8: Cultural Competencies for Employees; Part III: Building the Culturally Competent Organization; 9: Establishing the Organizational Cultural Competence Framework; 10: Human Resource Management and Cultural Competence; 11: Using Cultural Competence to Develop International Collaborations; Part IV: Cases in Cultural Competence; 12: Cultural Competence in Health Care; 13: Cultural Competence in Higher Education; 14: Resolving Difficult Employee Issues; 15: The Human Resource Office: The Last Resort; Part V: Where do we Go from Here?

16: What the Future Holds: More ChangeAppendix: Cultural Competence Literature and Legislation; References; Index

Notes:

Description based upon print version of record.

Includes bibliographical references.

Description based on print version record.

ISBN:

9781351570428

1351570420

9781351570435

1351570439

9781315095219

1315095211

9781439828083

1439828083

9781466508798

1466508795

OCLC:

778339441