Measuring performance : a toolkit of traditional and alternative methods / David Jenkins.

Format:

Book

Author/Creator:

Jenkins, David, 1927 February 23- author.

Language:

English

Subjects (All):

Performance--Management.

Performance.

Performance--Measurement.

Organizational effectiveness--Measurement.

Organizational effectiveness.

Physical Description:

141 p.

Edition:

1st ed.

Place of Publication:

London ; New York : Routledge, 2016.

Summary:

David Jenkins' book examines many of the more traditional measures of performance and highlights their shortcomings as well as assessing the merits of the alternative approaches that are currently available.

Contents:

Getting measures right

The emergence of value as a measure

The idea of command as the source of accounting doctrine

Budgets, targets and standards

The ideology behind standard accounting doctrine

How budgets and targets are set

Motivation, coordination and planning

The hidden costs of flawed planning

Measures and the process chain

Counting the cost of disruption to the process

How to measure the cost of command

What needs to be done to reform standard accounting doctrine

How to use measures for coordination, planning and control

The productivity goal and how to achieve it

Home or away : the truth about outsourcing

Measuring changes in productivity

How to measure response

How to measure innovation

How to measure improvement

How to measure results and motivation

How to test your information system

Measurement systems : the options

League tables and performance review

Conclusion.

Notes:

"A Gower book"--cover.

"First published 2012 by Gower Publishing"--t.p. verso.

Includes bibliographical references and index.

Description based on print version record.

ISBN:

1-4094-5935-7

9786613479594

1-315-59439-0

1-4094-4025-7

1-317-09915-X

1-283-47959-1

1-317-09916-8

9781315594392

OCLC:

1018153357