How mediation works : resolving conflict through talk / Angela Garcia.

Format:

Book

Author/Creator:

Garcia, Angela Cora, author.

Series:

Studies in interactional sociolinguistics ; 33.

Studies in interactional sociolinguistics ; 33

Language:

English

Subjects (All):

Mediation.

Conflict management.

Physical Description:

xiv, 272 pages ; 24 cm.

Place of Publication:

Cambridge, United Kingdom ; New York, NY : Cambridge University Press, 2019.

Summary:

"Using conversation analysis to study the interaction between mediators and disputants, this study shows how mediation is used to resolve conflict in small claims and divorce mediation sessions. Angela Garcia explores the techniques mediators use to help disputants tell their stories, make and respond to complaints and accusations, and come up with ideas for resolving the dispute. By analyzing these techniques in their interactional context, she shows how they impact the experience and responses of disputants, and demonstrates that mediator techniques can empower disputants, maximize disputant autonomy, and display mediator's neutrality while in some cases, the organization of talk in mediation may work against these goals. This book is the first to use conversation analysis to study how mediation works and how mediators can best help disputants"-- Provided by publisher.

Contents:

Introduction: approaches to mediation

The interactional organization of mediation

Minimizing and managing argumentative talk in mediation

Disputants' opening statements and persuasive arguments in mediation

Mediator representation of disputants' positions

Soliciting proposals for resolution of the dispute

Producing ideas for resolution of the dispute

Mediator teamwork

Autonomy, empowerment, and neutrality in divorce and small claims mediation.

Notes:

Includes bibliographical references and index.

Other Format:

Online version: Garcia, Angela Cora. How mediation works.

ISBN:

9781107024274

1107024277

OCLC:

1091236049