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Organizational assessment and improvement in the public sector / Kathleen M. Immordino.
- Format:
- Book
- Author/Creator:
- Immordino, Kathleen M.
- Series:
- Public administration and public policy.
- American Society for Public Administration book series on public administration & public policy
- Language:
- English
- Subjects (All):
- Organizational effectiveness--United States--Evaluation.
- Organizational effectiveness.
- Administrative agencies--United States--Management--Evaluation.
- Administrative agencies.
- Physical Description:
- 1 online resource (254 p.)
- Edition:
- 1st.
- Place of Publication:
- New York : CRC Press, 2009.
- Language Note:
- English
- Summary:
- In order to implement an integrated cycle of assessment, planning, and improvement, government agencies need a framework for organizational assessment that speaks to their unique needs. This book provides those who manage or work in government with an understanding of and a methodology for assessment.
- Contents:
- Front cover; Contents; Prologue; Foreword; Acknowledgments; About the Author; Chapter 1. Organizational Assessment and the Public Sector; Chapter 2. Assessment as a Communication Process; Chapter 3. Applying Assessment Practices in the Public Sector; Chapter 4. The Public Sector Assessment and Improvement Model; Chapter 5. Implementing a Self-Assessment Program; Chapter 6. Assessment, Improvement, and the Process of Organizational Change; Chapter 7. Case Studies and Best Practices in Assessing Public Sector Organizations; Chapter 8. The Future of Assessment
- Appendix A: The Public Sector Assessment and Improvement ModelAppendix B: The Public Sector Assessment and Improvement Model-Short Form; Appendix C: Exercises; Appendix D: Tools for Organizational Change Efforts; Glossary; Bibliography; Index; Back cover
- Notes:
- Previously issued in print: Boca Raton: Auerbach, 2008.
- Includes bibliographical references and index.
- OCLC-licensed vendor bibliographic record.
- ISBN:
- 1-351-55560-X
- 1-351-55561-8
- 1-315-09027-9
- 1-282-29680-9
- 9786612296802
- 1-4200-8421-6
- 9781315090276
- OCLC:
- 664233764
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