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Achieving class A business excellence : an executive's perspective / Dennis Groves, Kevin Herbert, Jim Correll.
- Format:
- Book
- Author/Creator:
- Groves, Dennis, 1942-
- Series:
- Oliver Wight manufacturing series.
- Oliver Wight
- Language:
- English
- Subjects (All):
- Management.
- Strategic planning.
- Leadership.
- Physical Description:
- 1 online resource (401 p.)
- Edition:
- 1st edition
- Place of Publication:
- Hoboken, N.J : John Wiley & Sons, c2008.
- Language Note:
- English
- System Details:
- text file
- Summary:
- A tough, challenging, and eventful journey is outlined in this cutting-edge business story. Greg, the company President, uses the latest edition of the trusted industry standard, The Oliver Wight Class A Checklist for Business Excellence, to transform his business from mediocrity to industry leading performance. What he learns about senior management responsibilities and behaviors drives him to achieve outstanding rewards and benefits, not the least of which is his company's survival.
- Contents:
- Opportunity
- Fact-finding
- Greg meets his team
- Greg's directives
- Breakdown
- Listening
- And learning
- Observing
- Possibilities
- Beginning
- Hope
- Decision time
- Kick-off
- Involvement
- Education, education, education
- Process design
- Customer service
- Customer satisfaction
- Competitive pressure
- Class A leadership
- Sustainability, and more.
- Notes:
- Includes index.
- Includes bibliographical references and index.
- ISBN:
- 9786611788056
- 9781119205449
- 1119205441
- 9781281788054
- 1281788058
- 9780470391099
- 047039109X
- OCLC:
- 263431080
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