Successes and failures of knowledge management / edited by Jay Liebowitz.

Format:

Book

Author/Creator:

Liebowitz, Jay, author.

Contributor:

Liebowitz, Jay, editor.

Language:

English

Subjects (All):

Knowledge management.

Organizational learning.

Physical Description:

1 online resource (242 pages) : illustrations (some color), tables

Edition:

1st edition

Place of Publication:

Amsterdam, Netherlands : Morgan Kaufmann, 2016.

System Details:

text file

Summary:

Successes and Failures of Knowledge Management highlights examples from across multiple industries, demonstrating where the practice has been implemented well—and not so well—so others can learn from these cases during their knowledge management journey. Knowledge management deals with how best to leverage knowledge both internally and externally in organizations to improve decision-making and facilitate knowledge capture and sharing. It is a critical part of an organization’s fabric, and can be used to increase innovation, improve organizational internal and external effectiveness, build the institutional memory, and enhance organizational agility. Starting by establishing KM processes, measures, and metrics, the book highlights ways to be successful in knowledge management institutionalization through learning from sample mistakes and successes. Whether an organization is already implementing KM or has been reluctant to do so, the ideas presented will stimulate the application of knowledge management as part of a human capital strategy in any organization. Provides keen insights for knowledge management practitioners and educators Conveys KM lessons learned through both successes and failures Includes straightforward, jargon-free case studies and research developed by the leading KM researchers and practitioners across industries

Contents:

Parameters of knowledge management success / C. W. Holsapple, S.-H. Hsiao, J.-Y. Oh

Why are companies still struggling to implement knowledge management? Answers from 34 experts in the field / V. Ribière, F. A. Calabrese

REAL knowledge and the James Webb space telescope : success and failure coexisting in NASA / E. Hoffman, J. Boyle, E. Rogers

Processes : still the poor relation in the knowledge management family? / J. S. Edwards

KM successes and failures : some personal reflections on major challenges / A. K. P. Wensley

Lessons learned from nearly 200 cases of KM jouneys by Hong Kong and Asian enterprises / E. Tsui

Knowledge loss and retention : the paradoxical role of IT / N. Levallet, Y. E. Chan

Knowledge and knowledge-related assets : design for optimal application and impact / G. S. Erickson, H. N. Rothberg

Knowledge management success and failure : the tale of two cases / S. Larson

Social knowledge : organizational currencies in the new knowledge economy / K. E. Russell, R. La Londe, F. Walters

Knowledge management and analytical modeling for transformational leadership profiles in a multinational company / T. Ha-Vikström, J. Takala

Success and failure in improvement of knowledge delivery to customers using chatbot : result of a case study in a Polish SME / B. Filipczyk ... [et al.]

Don't neglect the foundation : how organizations can build their knowledge architecture and processes for long-term sustainability / S. Earley

Semantic technologies for enhancing knowledge management systems / V. Sugumaran.

Notes:

Includes bibliographical references at the end of each chapters and index.

Description based on online resource; title from PDF title page (ebrary, viewed July 8, 2016).

ISBN:

9780128051870

0128051876

9780128053379

0128053372

OCLC:

957298776