The Managers Pocket Guide to Dealing With Conflict.

Format:

Book

Author/Creator:

Hart, Lois.

Series:

Managers Pocket Guide Series

Language:

English

Subjects (All):

Interpersonal conflict.

Local Subjects:

Interpersonal conflict.

Physical Description:

1 online resource (120 p.)

Edition:

1st edition

Other Title:

Dealing with conflict

Place of Publication:

Amherst, Massachusetts : HRD Press, 1999.

Language Note:

English

System Details:

text file

Summary:

Conflict causes stress, low morale, and decreased productivity. This pocket guide is for leaders who want to learn skills that will prevent and resolve conflicts and ensure a better working environment. Readers will learn how to recognize patterns of conflict, identify causes of conflict, prevent conflicts from developing (and escalating), and apply conflict resolution techniques. By mastering these skills managers will be able to better serve their employees, helping them to navigate through interpersonal conflicts and maintain workplace productivity. Contents: Because You're Human, You'll Ha

Contents:

Table of Contents; Preface; Because Yo u 're Human,You'll Have Conflicts; Naming Your Conflicts; H ow Do You Reactto Conflicts?; What Causes Conflicts?; You Can PreventSome Conflicts!; M o re Ways to ResolveYour Conflicts; Learning fromYour Conflicts; Index

Notes:

Description based upon print version of record.

Includes bibliographical references (p. 105-107) and index.

ISBN:

9786611090876

9781281090874

1281090875

9781599967523

1599967529

OCLC:

476119760