Business process change : a guide for business managers and BPM and six sigma professionals / Paul Harmon ; foreword by Tom Davenport.

Format:

Book

Author/Creator:

Harmon, Paul, 1942-

Harmon, Paul, author.

Series:

MK/OMG Press

The MK/OMG Press

Language:

English

Subjects (All):

Electronic commerce.

Organizational change.

System design.

Physical Description:

1 online resource (593 p.)

Edition:

2nd ed.

Place of Publication:

Amsterdam ; Boston : Elsevier/Morgan Kaufmann Publishers, c2007.

Language Note:

English

System Details:

text file

Summary:

Every company wants to improve the way it does business, to produce goods and services more efficiently, and to increase profits. Nonprofit organizations are also concerned with efficiency, productivity, and with achieving the goals they set for themselves. Every manager understands that achieving these goals is part of his or her job. BUSINESS PROCESS MANAGEMENT (or BPM) is what they call these activities that companies perform in order to improve and adapt processes that will help improve the way they do business. In this balanced treatment of the field of business process change, Paul H

Contents:

Front Cover; Business Process Change: A Guide for Business Manager and BPM and Six Sigma Professionals; Copyright Page; Foreword; Contents; Preface to the Second Edition; Introduction; Levels of Concerns; Business Process Change and Management; The Evolution of an Organization's Understanding of Process; The Variety of Options; The Variety of Solutions; How This Book Is Organized; Notes and References; Chapter 1. Business Process Change; Organizations as Systems; Systems and Value Chains; The Six Sigma Movement; Business Process Change in the 1990s; Other Process Change Work in the 1990s

A Quick SummaryBusiness Process Change in the New Millennium; What Drives Business Process Change?; Notes and References; Part I: Enterprise-Level Concerns; Chapter 2. Strategy, Value-Chains and Competitive Advantage; Defining a Strategy; Porter's Model of Competition; Industries, Products, and Value Propositions; Strategies for Competing; Porter's Theory of Competitive Advantage; Porter's Strategic Themes; Treacy and Wiersema's Positioning Strategies; The Balanced Scorecard Approach to Strategy; Summary; Notes and References; Chapter 3. Understanding the Enterprise

The BPTrends Enterprise MethodologyStrategy and Enterprise BPM; Understand the Enterprise; The Traditional View of an Organization's Structure; The Systems View of an Organization; Models and Diagrams; Organization Diagrams; Organizations and Value Chains; Systems and Processes; Notes and References; Chapter 4. Process Architecture and Organizational Alignment; Process Hierarchies; Defining a Business Process Architecture; Completing a Worksheet; Core, Support and Management Processes; Aligning Managers, Measures and Resources; Defining a Business Process Architecture

Developing a Supply Chain Architecture with SCORThe Extension of SCOR; The Extension of SCOR at HP; Other Approaches; From Strategy Statements to a Process Architecture; Notes and References; Chapter 5. Process Management; What Is Management?; Matrix Management; The Management of Outsourced Processes; Value Chains and Process Standardization; Management Processes; Documenting Management Processes in an Architecture; Completing the Business Process Architecture Worksheet; Notes and References; Chapter 6. Measuring Process Performance; What Is Measurement?

Balanced Scorecard and Process MeasuresAligning Process Measures; Deriving Measures from Business Process Frameworks; Putting It All Together; Completing the Business Process Architecture Worksheet; Notes and References; Chapter 7. An Executive Level BPM Group; What Does a BPM Group Do?; Create and Maintain the Enterprise Business Process Architecture; Identify, Prioritize and Scope Business Process Change Projects; Help Create, Maintain, and Manage the Process Performance System; Help Create and Support the Process Manager System

Recruit, Train and Manage Business Process Change Professionals

Notes:

Description based upon print version of record.

Includes bibliographical references and index.

ISBN:

9786611059477

9781281059475

1281059471

9780080553672

0080553672

OCLC:

162131603