Flex - The New Playbook for Managing Across Differences / Hyun, Jane.

Format:

Book

Author/Creator:

Hyun, Jane, author.

Lee, Audrey, author.

Language:

English

Subjects (All):

Diversity in the workplace--Management.

Diversity in the workplace.

Management--Cross-cultural studies.

Management.

Physical Description:

1 online resource (336 pages)

Edition:

1st edition

Other Title:

New playbook for managing across differences

Place of Publication:

HarperCollins Publishers, 2014.

System Details:

text file

Summary:

The workplace around the world is changing—growing increasingly multicultural, female, and younger. Experts often tell CEOs and managers what not to do, and corporate diversity programs can often appear to be like defensive measures against lawsuits and harassment charges. While technology has connected all of us as a global workforce, it has not equipped us with the capability to interact genuinely with people. In order to be successful in this new global business environment, we need to rethink the way we lead others. Flex offers a new approach—a proactive strategy for managers to understand and leverage difference effectively in this new global economy. Flex shows managers how to understand the power gap—the social distance between you and those in the workplace of different cultures, ages, and gender; stretch your management style and bridge the gap with more effective communication and feedback tools; and multiply the effect by teaching these skills to others and closing the power gap with clients, customers, and partners to create innovative solutions. Creating flex in a company's management style will affect all aspects of developing existing leaders, attracting future talent, and building relationships with customers in this competitive marketplace. Flex shows you how.

Contents:

Dedication

Contents

Acknowledgments

Introduction

Glossary of Key Terms

Part I: Getting Inside the Gap: What Keeps Us from Connecting

Chapter 1 - What You Don’t Know Can Hurt You: How We (Don’t) Talk about Difference

Chapter 2 - Managing the Power Gap

Chapter 3 - Culture and Communication: Flexing across Styles

Chapter 4 - Portrait of a Fluent Leader

Fluent Leader Profile: Rosaline Koo—Building Fluency Beyond Stereotypes

Part II: The Killer App: Flexing Across the Gap

Chapter 5 - Power Gap Principle: Flex Your Management Style

Fluent Leader Profile: Don Liu—Bridging the Gap through Generosity of Spirit

Chapter 6 - Navigate the Power Gap with Your Peers

Chapter 7 - Go the Distance with Your Superiors

Fluent Leader Profile: Erby L. Foster Jr.—The Fluent “Agent” and Champion

Chapter 8 - Connecting with Customers and Partners

Profile: Memorial Hermann Southwest Hospital—Health-care System Identifies Innovative Solutions for Patient Needs

Part III: Multiplying Your Success

Chapter 9 - Onboarding Your Employees—Getting It Right from Day One

Fluent Leader Profile: Steve Miola and Ray Bain, Merck Research Laboratories—Creating a Fluent Company Culture

Chapter 10 - Mentors, Sponsors, Coaches, and the Gift of Feedback

Fluent Leader Profile: Rich Hille—From the Baseball Fields to the Corporate Boardroom: Leading a Winning Team

Chapter 11 - Leveraging Diverse Thinking from Your Teams to Drive Innovation

Conclusion

Bibliography

About the Authors

Credits

Copyright Generated by AI.

Notes:

Includes bibliographical references.

Online resource; Title from title page (viewed March 25, 2014)

Part of the metadata in this record was created by AI, based on the text of the resource.

Description based on publisher supplied metadata and other sources.

ISBN:

9780062248534

0062248537

OCLC:

942004559