Measuring and managing performance in organizations / Robert D. Austin ; foreword by Tom DeMarco & Timothy Lister.

Format:

Book

Author/Creator:

Austin, Robert D. (Robert Daniel), 1962-

DeMarco, Tom, author.

Lister, Timothy, author.

Language:

English

Subjects (All):

Employees--Rating of.

Employees.

Personnel management.

Physical Description:

1 online resource (1 v.) : ill.

Edition:

1st edition

Place of Publication:

New York, NY : Dorset House, c1996.

System Details:

text file

Summary:

This is the digital version of the printed book (Copyright © 1996). Based on an award-winning doctoral thesis at Carnegie Mellon University, Measuring and Managing Performance in Organizations presents a captivating analysis of the perils of performance measurement systems. In the book’s foreword, Peopleware authors Tom DeMarco and Timothy Lister rave, “We believe this is a book that needs to be on the desk of just about anyone who manages anything.” Because people often react with unanticipated sophistication when they are being measured, measurement-based management systems can become dysfunctional, interfering with achievement of intended results. Fortunately, as the author shows, measurement dysfunction follows a pattern that can be identified and avoided. The author’s findings are bolstered by interviews with eight recognized experts in the use of measurement to manage computer software development: David N. Card, of Software Productivity Solutions; Tom DeMarco, of the Atlantic Systems Guild; Capers Jones, of Software Productivity Research; John Musa, of AT&T Bell Laboratories; Daniel J. Paulish, of Siemens Corporate Research; Lawrence H. Putnam, of Quantitative Software Management; E. O. Tilford, Sr., of Fissure; plus the anonymous Expert X. A practical model for analyzing measurement projects solidifies the text–don’t start without it!

Notes:

Includes bibliographical references and index.

Description based on online resource; title from title page (Safari, viewed August 26, 2013).

OCLC:

857306823