Quality of Experience Engineering for Customer Added Value Services: : From Evaluation to Monitoring / Cuadra-Sanchez, Antonio.

Format:

Book

Author/Creator:

Cuadra-Sanchez, Antonio, author.

Mellouk, Abdelhamid, author.

Series:

Networks and telecommunications series

Language:

English

Subjects (All):

Quality of service (Computer networks).

Telecommunication systems--Management.

Telecommunication systems.

Network performance (Telecommunication).

Customer relations--Management.

Customer relations.

Physical Description:

1 online resource (256 pages)

Edition:

1st edition

Place of Publication:

Wiley-ISTE, 2014.

System Details:

text file

Summary:

The main objective of the book is to present state-of-the-art research results and experience reports in the area of quality monitoring for customer experience management, addressing topics which are currently important, such as service-aware future Internet architecture for Quality of Experience (QoE) management on multimedia applications. In recent years, multimedia applications and services have experienced a sudden growth. Today, video display is not limited to the traditional areas of movies and television on TV sets, but these applications are accessed in different environments, with different devices and under different conditions. In addition, the continuous emergence of new services, along with increasing competition, is forcing network operators and service providers to focus all their efforts on customer satisfaction, although determining the QoE is not a trivial task. This book addresses the QoE for improving customer perception when using added value services offered by service providers, from evaluation to monitoring and other management processes.

Notes:

Online resource; Title from title page (viewed June 30, 2014)

Includes bibliographical references and index.

OCLC:

908649780