The responsive city : engaging communities through data-smart governance / Stephen Goldsmith and Susan Crawford ; Michael Bloomberg, foreword.

Format:

Book

Author/Creator:

Goldsmith, Stephen, 1946- author.

Crawford, Susan P., 1963- author.

Bloomberg, Michael, author of introduction, etc.

Language:

English

Subjects (All):

Internet in public administration--United States.

Internet in public administration.

Public-private sector cooperation--United States.

Public-private sector cooperation.

Cities and town--United States.

Cities and town.

Digital media--United States.

Digital media.

Physical Description:

1 online resource (211 p.)

Edition:

1st edition

Other Title:

Engaging communities through data-smart governance

Place of Publication:

San Francisco, California : Jossey-Bass, 2014.

Language Note:

English

System Details:

text file

Summary:

"Leveraging Big Data and 21st century technology to renew cities and citizenship in AmericaThe Responsive City: Engaging Communities Through Data-Smart Governance. The Responsive City is a guide to civic engagement and governance in the digital age that will help leaders link important breakthroughs in about technology and big data analytics with age-old lessons of small-group community input to create more agile, competitive, and economically resilient cities. Featuring vivid case-studies highlighting the work of individuals in New York, Boston, Rio de Janeiro, Stockholm, Indiana, and Chicago, the book provides a compelling model for the future of cities and states. The authors demonstrate how digital innovations will drive a virtuous cycle of responsiveness centered on "empowerment" : 1) empowering public employees with tools to both power their performance and to help them connect more personally to those they service, 2) empowering constituents to see and understand problems and opportunities faced by cities so that they can better engage in the life of their communities, and 3) empowering leaders to drive towards their missions and address the grand challenges confronting cities by harnessing the predictive power of cross-government Big Data, the book will help mayors, chief technology officers, city administrators, agency directors, civic groups and nonprofit leaders break out of current paradigms in order to collectively address civic problems. Co-authored by Stephen Goldsmith, former Mayor of Indianapolis, and current Director of the Innovations in Government Program at the Harvard Kennedy School and Susan Crawford, co-director of Harvard's Berkman Center for Internet and Society.The Responsive City highlights the ways in which leadership, empowered government employees, thoughtful citizens, and 21st century technology can combine to improve government operations and strengthen civic trust. It provides actionable advice while exploring topics like: Visualizing service delivery and predicting improvement Making the work of government employees more meaningful Amplification and coordination of focused citizen engagement Big Data in big cities - stories of surprising successes and enormous potential "-- Provided by publisher.

"This book highlights the ways in which leadership, empowered government employees, thoughtful citizens, and 21st century technology can combine to improve government operations and strengthen civic trust. It provides actionable advice while exploring topics like visualizing service delivery and predicting improvement, making the work of government employees more meaningful, amplification and coordination of focused citizen engagement, and the enormous potential of Big Data in big cities"-- Provided by publisher.

Contents:

Machine generated contents note: Introduction Chapter 1: The Return of Retail Governance Chapter 2: Citizen Organizing Chapter 3: The Digitally Enhanced Responsive City Chapter 4: The City as Platform Chapter 5: The Responsive Employee Chapter 6: Civil Servant Empowerment in New York City Chapter 7: Obstacles Conclusion Bibliography Acknowledgments About the Authors Index.

Notes:

Includes index.

Includes bibliographical references and index.

Description based on print version record.

ISBN:

9781118910931

1118910931

9781118911211

1118911210

OCLC:

893436807