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54 golden nuggets : the best of the Telephone Doctor : quick tips to cure your business communication ills / Nancy Friedman.
- Format:
- Book
- Author/Creator:
- Friedman, Nancy J.
- Language:
- English
- Subjects (All):
- Business communication--Handbooks, manuals, etc.
- Business communication.
- Telephone in business--Handbooks, manuals, etc.
- Telephone in business.
- Customer services.
- Physical Description:
- 1 online resource (x, 195 p.) : ill.
- Edition:
- 1st edition
- Other Title:
- Quick tips to cure your business communication ills
- Best of the telephone doctor
- Fifty-four golden nuggets
- Place of Publication:
- Amherst, Mass. : HRD Press, c2011 (Norwood, Mass. : Books24x7.com [generator])
- Language Note:
- English
- System Details:
- text file
- Summary:
- The compilation of 54 articles covers all aspects of customer service and are organized into four easy-to-reference sections: Customer service, telephone service, human resources tips and voice mail/e-mail/cell phone tips. Each article is geared toward keeping the customer you work so hard to get.
- Notes:
- Title from title screen.
- Digitized and made available by: Books24x7.com.
- OCLC:
- 768490508
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