Toxic people : decontaminate difficult people at work without using weapons or duct tape / Marsha Petrie Sue.

Format:

Book

Author/Creator:

Sue, Marsha Petrie, author.

Language:

English

Subjects (All):

Conflict management.

Interpersonal relations.

Interpersonal conflict.

Physical Description:

1 online resource (240 p.)

Edition:

1st edition

Place of Publication:

Hoboken, New Jersey : John Wiley & Sons, Inc., 2007.

Language Note:

English

System Details:

text file

Summary:

Praise For Toxic People ""From corporate America to the smallest business owner, this book should be mandatory reading because it provides toxic relief that will put money in your pocket and calm in your personality. A dose of this reading would enhance the success of business school students and smooth out a few bumps in a rocky marriage.""-Richard L. Labrum, Vice President, Wealth Management, Smith Barney ""If you're just sick to death of those people who zap the energy right out of you, Marsha has the cure! In no-nonsense terms, she gives us the prescription for

Contents:

TOXIC PEOPLE: Decontaminate Difficult People at Work Without Using Weapons or Duct Tape; Contents; Preface; Acknowledgments; Chapter 1: A Hair in Your Biscuit; Chapter 2: Doesn't Work Well with Others; Chapter 3: The Steamroller; Chapter 4: The Zipper Lip; Chapter 5: The Backstabber; Chapter 6: The Know-It-All; Chapter 7: The Needy Weenie; Chapter 8: The Whine and Cheeser; Chapter 9: Planning for Toxic Spills; Chapter 10: Plotting Toxic Cleanup; Chapter 11: Listen Up!; Chapter 12: Control the Uncontrollable; Chapter 13: Toxic Customer Service; Chapter 14: Mental Looting

Chapter 15: Toxic InfectionsChapter 16: Ruffled Feathers; Chapter 17: On a Personal Note; Chapter 18: Survivor; About the Author

Notes:

Description based upon print version of record.

Description based on print version record.

ISBN:

9786611284381

9781118045183

1118045181

9781281284389

1281284386

9780470179673

0470179678

OCLC:

228808901