Communication skills training / Maureen Orey.

Format:

Book

Author/Creator:

Orey, Maureen, author.

Series:

ATD workshop series

Language:

English

Subjects (All):

Business communication.

Physical Description:

1 online resource (1 volume) : illustrations.

Edition:

2nd edition

Place of Publication:

Alexandria, Virginia : ATD Press, [2015]

Language Note:

English

System Details:

text file

Summary:

Individuals, teams, and organizations are only as good as their ability to communicate effectively. Communication Skills Training offers the crucial tools you’ll need to help your workshop participants master the skills that drive performance. The first book in the ATD Workshop Series offers practical, road-tested strategies and tactics for use at all levels of your organization. Built on the successful ASTD Trainer’s WorkShop title of the same name, this volume brings all-new content to users, including how to incorporate technology in the delivery of training programs. Communication Skills Training presents two-day, one-day, and half-day communication training programs along with relevant chapters on needs analysis, design, delivery, facilitation, and evaluation of the training event.

Contents:

Introduction: How to use this book

Section I: The workshops. Two-day communication skills workshop

One-day communication skills workshop

Half-day communication skills workshop

Customizing the communication skills workshop

Section II: Essentials of effective communication skills training. Identifying needs for communication skills training

Understanding the foundations of training design

Leveraging technology to maximize and support design and delivery

Delivering your communication skills workshop: be a great facilitator

Evaluating workshop results

Section III: Post-workshop learning. The follow-up coach

Section IV: Workshop supporting documents and online support. Learning activities

Assessments

Handouts

Online tools and downloads.

Notes:

Bibliographic Level Mode of Issuance: Monograph

Includes bibliographical references.

Description based on print version record.

ISBN:

9781607284321

1607284324

9781562869656

1562869655

OCLC:

908199815