Grateful leadership : using the power of acknowledgement to engage all your people and achieve superior results / Judith W. Umlas.

Format:

Book

Author/Creator:

Umlas, Judith W., author.

Language:

English

Subjects (All):

Leadership.

Physical Description:

1 online resource (1 v.)

Edition:

1st edition

Place of Publication:

New York : McGraw-Hill, [2013]

Language Note:

English

System Details:

text file

Summary:

From a global leader in management training—the definitive guide to improving employee engagement Retaining the best people is one of the most important—and undervalued—roles a leader performs. But executives and managers can’t do this all by themselves; they need the support from all levels of an organization. Grateful Leadership provides key strategies and proven techniques for creating an environment in which gratitude is freely expressed—a culture of acknowledgment that delivers benefits at every level of the organization, beginning with the bottom line. Judith W. Umlas is SVP of Learning Innovations at International Institute for Learning, a global corporate training company, and runs the Institute’s site, allPM.com, which serves more 100,000 project managers.

Contents:

Intro

Contents

Foreword

Part 1 Acknowledgment: Next to Survival, the Greatest Human Need

1 From "I'm Mad as Hell!" to Acknowledgment Activist

2 What Is Grateful Leadership?

3 Bringing Acknowledgment-and Its Benefits- to Your Workplace

4 The 5 Cs: The Acknowledgment Practice That Works Miracles

Part 2 Mastering the 7 Principles of Acknowledgment for "High-Interest" Benefits

5 When Someone Deserves Acknowledgment, Give Generously

6 When Merit Is Recognized, Trust and Loyalty Will follow

7 Take the Antidote for Envy

8 Energize with Acknowledgments

9 Validate with Acknowledgments

10 When Employees Feel Valued, They Stop Playing Hooky

11 When You Want to Acknowledge People, There Are Many Ways to Do So

Part 3 Grateful Leadership in Action

12 Grateful Leader Profiles

13 "Knock Your Socks Off" Power of Acknowledgment Exercise for Leaders™

14 Acknowledgment Around the World

15 True Stories About Acknowledgment

Appendix A. Grateful Leader Definition and Opportunity for Reflection

Appendix B. Leadership by Acknowledgment by Inez O. Ng

Appendix C. 360-Degree Leadership and Acknowledgment Analysis

The 7 Principles of Acknowledgment for Those Who Aspire to Grateful Leadership

Notes

Acknowledgments

Index.

Notes:

Includes index.

Includes bibliographical references and index.

Description based on print version record.

ISBN:

9781283717571

1283717573

9780071799539

0071799532

OCLC:

1024280790