Streamlined process improvement : the breakthrough strategy to reduce costs, improve quality, increase customer satisfaction, and boost profits / H. James Harrington.

Format:

Book

Author/Creator:

Harrington, H. J. (H. James), author.

Language:

English

Subjects (All):

Industrial efficiency.

Organizational effectiveness.

Physical Description:

1 online resource (1 v.) : ill.

Edition:

1st edition

Place of Publication:

New York, United States of America : McGraw-Hill Education, 2012.

Language Note:

English

System Details:

text file

Summary:

“The Business Process Improvement methodology established by Dr. H. James Harrington and his group brings revolutionary improvement not only in quality of products and services, but also in the business processes.” —Professor Yoshio Kondo The Book That Goes Beyond Six Sigma and Lean . . . The Next Evolutionary Step in Business Process Management “Don’t design for Six Sigma—design for maximum performance.” H. James Harrington How would you like to streamline your operations, lower your costs, improve your quality, and increase your profits—all at the same time? It’s not an impossible dream. It’s the next evolutionary breakthrough in process improvement that goes beyond Process Reengineering, TRIZ, Six Sigma, and Lean to deliver actual, quantifiable results. And now it’s yours. Streamlined Process Improvement (SPI) is the powerful new program developed by H. James Harrington. After 40 years of improving processes for IBM, Ernst & Young, the Chinese government, and many other private and governmental organizations, Harrington has become the go-to leader in the field. His revolutionary guide shows you how to: Discover the latest process tools —to make faster, more dramatic improvements using the revolutionary PASIC improvement methodology Use walk-through questionnaires and checklists —to streamline your job, resulting in optimum value to your stakeholders Use the newest methodologies —including simulation modeling, risk analysis, Five Ss, Process Innovation, Information Technology, Lean, and Six Sigma—to take your business to the next level Increase innovation —to drive growth and profits for many years to come Harrington’s groundbreaking system is organized and explained step by step to help you achieve maximum results with a minimum of stress. His simple PASIC approach shows you how to Plan, Analyze, Streamline, Implement, and Continuously Improve throughout the entire process. He walks you through the basics of how to analyze each process, how to decide which to focus on first, and how to prepare for organizational change. You’ll be surprised by just how quickly you can make things run more efficiently and effectively. With Harrington’s proven techniques, you can sell your products and services at a lower price, satisfy your customers, make work more enjoyable for your employees, and still earn greater profits than your competitors. This powerful process guide is the definitive handbook for operations managers, quality consultants, Six Sigma p...

Contents:

Cover

Contents

Acknowledgments

1 Introduction to Streamlined Process Improvement (SPI)

Introduction

Streamlining Fundamentals

Technology Warning

Employment Security

2 What Is Streamlined Process Improvement?

What Are Business Processes?

Why Use SPI?

How Management Has Been Misled

Breakthrough versus Continuous Improvement

What SPI Is Not

Why Improve Your Business Processes?

How to Improve Your Business Processes

Phase I: Planning for Improvement

Phase II: Analyzing the Process

Phase III: Streamlining the Process

Phase IV: Implementing the New Process

Phase V: Continuous Improvement

Summary

3 Phase I: Planning for Improvement

Planning Phase

Activity 1: Define Critical Business Processes

Activity 2: Select Process Owners

Activity 3: Define Preliminary Boundaries

Activity 4: Form and Train the PIT

Activity 5: Box in the Process

Activity 6: Establish Measurements and Goals

Activity 7: Develop Project and Change Management Plans

Activity 8: Conduct Phase I Tollgate

4 Phase II: Analyzing the Process

Analyze Phase

Activity 1: Flowchart the Process

Activity 2: Conduct a Benchmark Study

Activity 3: Conduct a Process Walk-Through

Activity 4: Perform a Process Cost, Cycle Time, and Output Analysis

Activity 5: Prepare the Simulation Model

Activity 6: Implement Quick Fixes

Activity 7: Develop a Current Culture Model

Activity 8: Conduct Phase II Tollgate

5 Phase III: Streamlining the Process

Streamlining Phase

Activity 1: Apply Streamlining Approaches

Activity 2: Conduct a Benchmarking Study

Activity 3: Prepare an Improvement, Cost, and Risk Analysis

Activity 4: Select a Preferred Process.

Activity 5: Prepare a Preliminary Implementation Plan

Activity 6: Conduct Phase III Tollgate

6 Phase IV: Implementing the New Process and Phase V: Continuous Improvement

Activity 1: Prepare the Final Implementation Plan

Activity 2: Install the New Process

Activity 3: Install In-Process Measurement Systems

Activity 4: Install Feedback Data Systems

Activity 5: Transfer the Project

Activity 6: Conduct Phase IV Tollgate

Activity 1: Maintain the Gains

Activity 2: Implement Area Activity Analysis

Activity 3: Qualify the Process

Does SPI Work?

Appendix A: Typical Business Processes Where SPI Can Be Applied

Appendix B: Process Walk-Through Questionnaire

Appendix C: Some Process Simulation Tool Suppliers

Appendix D: Definitions

Appendix E: Other Simulation Symbols

Appendix F: Typical Government Processes

Appendix G: Nonmanufacturing Typical Processes Measurements

Appendix H: HU Diagrams

References

Bibliography

Index.

Notes:

Bibliographic Level Mode of Issuance: Monograph

Includes bibliographical references (pages [391]-393) and index.

Description based on print version record.

ISBN:

9786613210548

9781283210546

1283210541

9780071770965

0071770968

OCLC:

751696658