Crucial conversations : tools for talking when stakes are high / Joseph Grenny & Al Switzler & Kerry Patterson & Ron McMillan.

Format:

Book

Author/Creator:

Grenny, Joseph, author.

Switzler, Al & Patterson, Kerry & McMillan, Ron, author.

Series:

McGraw-Hill's AccessEngineering

Standardized Title:

Crucial conversations : tools for talking when stakes are high

Language:

English

Subjects (All):

Interpersonal communication.

Interpersonal relations.

Physical Description:

1 online resource (xviii, 244 p.) : ill.

Edition:

Second edition.

Place of Publication:

2011.

New York, United States of America : McGraw-Hill Education, 2012.

Language Note:

English

System Details:

text file

Summary:

The New York Times and Washington Post bestseller that changed the way millions communicate “[ Crucial Conversations ] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.” —from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People “The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.” —Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul® The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive

Contents:

What's a crucial conversation? : and who cares?

Mastering crucial conversations : the power of dialogue

Start with heart : how to stay focused on what you really want

Learn to look : how to notice when safety is at risk

Make it safe : how to make it safe to talk about almost anything

Master my stories : how to stay in dialogue when you're angry, scared, or hurt

State my path : how to speak persuasively, not abrasively

Explore others' paths : how to listen when others blow up or clam up

Move to action : how to turn crucial conversations into action and results

Yeah, but : advice for tough cases

Putting it all together : tools for preparing and learning.

Notes:

Bibliographic Level Mode of Issuance: Monograph

Includes bibliographical references (pages 231) and index.

Description based on print version record.

ISBN:

9786613255815

9786613437174

9781283437172

1283437171

9781283255813

1283255812

9780071796262

0071796266

9780071772204

0071772200

OCLC:

1024276088