You said what?! : the biggest communication mistakes professionals make / Kim Zoller and Kerry Preston.

Format:

Book

Author/Creator:

Zoller, Kim, author.

Preston, Kerry, author.

Series:

The Confident Communicator's Guides.

Language:

English

Subjects (All):

Business communication.

Interpersonal communication.

Physical Description:

1 online resource (91 pages)

Edition:

1st edition

Other Title:

Biggest communication mistakes professionals make

Place of Publication:

2015.

Wayne, New Jersey : Career Press, 2015.

System Details:

text file

Summary:

Communication is a measure of how we are heard. It’s not about us; it is about how the other person perceives our message. If you are not where you should be in your career, the problem may very well be how you communicate.

Contents:

Not being on your a-game

Not beginning with the end in mind

Not knowing your personal brand

Not managing perceptions

Not connecting and building relationships

Not making appropriate small talk

Meltdown of communication through technology use

Not managing your social networking

Lack of awareness of communication stallers and stoppers

Making assumptions

Not focusing on the details

Not giving and receiving precise feedback

Not adapting to different communication styles

Not reacting professionally

Bloopers and blunders: saying and doing the wrong thing

Ask Kim & Kerry: answers to sticky situations

Not communicating value

Your action plan for continued success.

Notes:

"A confident communicator's guide"--Cover.

Includes bibliographical references and index.

Description based on print version record.

ISBN:

1-63265-988-3

OCLC:

925563951