How to deal with difficult people : smart tactics for overcoming the problem people in your life

Format:

Book

Author/Creator:

Hasson, Gill, Author.

Language:

English

Subjects (All):

Interpersonal conflict.

Conflict management.

Interpersonal relations.

Interpersonal communication.

Physical Description:

1 online resource (208 pages)

Edition:

1st edition

Other Title:

Smart tactics for overcoming the problem people in your life

Place of Publication:

Hoboken New Jersey John Wiley and Sons Inc 2015

Language Note:

English

System Details:

text file

Summary:

DON'T LET PROBLEM PEOPLE GET TO YOU! Whether it's a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people - hostile, manipulative and the impossible Know when to choose your battles, and when to walk away Why let someone else's bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people - to make your life less stressful and a great deal easier.

Notes:

Bibliographic Level Mode of Issuance: Monograph

OCLC:

901504432