Hard-won wisdom : true stories from the management trenches / Jathan Janove.

Format:

Book

Author/Creator:

Janove, Jathan, 1958- author.

Series:

Gale eBooks

Language:

English

Subjects (All):

Supervision of employees.

Problem solving.

Employees--Rating of.

Employees.

Physical Description:

1 online resource (xviii, 221 pages)

Edition:

1st edition

Place of Publication:

New York : AMACOM, American Management Association, [2017]

System Details:

text file

Summary:

From dealing with underperformers to fighting off lawsuits, employee problems are the bane of a manager’s existence. So what do most do? Ignore them! And that’s a recipe for more problems. Written by a seasoned HR expert and employment attorney, Hard-Won Wisdom takes you inside the messy reality of situations gone wrong, including: A joking comment taken as a command An email exchange that escalates ridiculously out of control A request for confidentiality that backfires in a big way The right employee…fired the wrong way The wrong employee…hired the right way These sometimes funny, always cautionary tales reinforce crucial lessons for managers. From failing to give feedback and withholding key information to exercising poor judgment and making faulty assumptions, every story highlights the role management plays in exacerbating (or easing) trouble. And each story suggests simple strategies to turn the situation around. The memorable lessons help managers motivate underachievers, defuse angry employees, discipline without inviting legal action—and handle every tricky-people issue they simply can’t avoid.

Contents:

Preface

Employee engagement

Employee selection

Performance management

Discipline and discharge

Harrassment and bullying

Conflict resolution

Stopping problems before they start.

Notes:

Includes index.

Description based on print version record.

OCLC:

960210614