Building the knowledge management network : best practices, tools, and techniques for putting conversation to work / Cliff Figallo, Nancy Rhine.

Format:

Book

Author/Creator:

Figallo, Cliff, 1949-

Contributor:

Rhine, Nancy, 1950-

Language:

English

Subjects (All):

Knowledge management.

Communication and technology.

Physical Description:

1 online resource (370 p.)

Edition:

1st edition

Other Title:

Best practices, tools, and techniques for putting conversation to work

Place of Publication:

New York : John Wiley, c2002.

Language Note:

English

System Details:

text file

Summary:

A complete set of best practices, tools, and techniques for turning conversations into a rich source of business informationMany organizations are now recognizing that the untapped knowledge of their members can be used to benefit every aspect of their business, from making smarter and faster decisions to improving products and efficiency. This book offers a clear-cut road map for building a successful knowledge management system to capture and fully exploit the knowledge exchanged in conversations.Written by two of the foremost experts in online communities, this book covers a set of

Contents:

Building the Knowledge Management Network Best Practices, Tools, and Techniques for Putting Conversation to Work; Contents; Acknowledgments; Introduction; Part One Cave Walls to CRTs: The Landscape of Knowledge Networking; Chapter 1 Knowledge, History, and the Industrial Organization; Our Ancestral Heritage; Stories, Rituals, Trust, and Culture; The First Mass Medium; The Dawn of the Info Age; Summary; Chapter 2 Using the Net to Share What People Know; Managing Knowledge; Roots of the Knowledge Network; A Knowledge-Swapping Community; Organizational Knowledge Networking; Summary

Chapter 3 Strategy and Planning for the Knowledge NetworkStrategy and Change; Planning and Cost Issues; Summary; Part Two Matching Culture with Technology; Chapter 4 The Role of IT in the Effective Knowledge Network; IT and Knowledge Exchange; Technical Approaches to Managing Knowledge; Basic Tools of the Knowledge Network; Online Environments for Knowledge Sharing; Summary; Chapter 5 Fostering a Knowledge-Sharing Culture; Creating the Ideal Conditions; Analyzing an Organization's Culture; Tapping the Mind Pool; Leadership: Energy from the Top; Self-Organizing Subcultures

The Challenge of ChangeSummary; Chapter 6 Taking Culture Online; The Medium Is Part of the Message; Tools and Their Configuration; Three Dimensions of Collaboration; Knowing the People and the Policies; External Collaborative Communities; Summary; Chapter 7 Choosing and Using Technology; Tools for Every Purpose; Tools, Their Features, and Their Applications; Instant Messaging and Presence; Peer-to-Peer Knowledge Nets; Building Environments for Collaboration; Tools for Transitory Conversational Events; Summary; Part Three Practical Applications of Knowledge Networking

Chapter 8 Initiating and Supporting Internal ConversationCultural Preconditions; Where Consultants Come In; Selling the Idea; Engaging the Stakeholders; Incentives to Participate; Learning to Tell Stories; The Practice of Online Conversation; Organizing the Community; Spontaneous Conversational Communities; Transitory Conversation for Immediate Solutions; Planning to Reinforce Knowledge-Sharing Culture; Summary; Chapter 9 Conversing with External Stakeholders; Building External Relationships; Learning about (and from) Your Customers; Customer-to-Customer Knowledge Exchange

Hosting the Customer ConversationWhere Customers Gather on Their Own; Summary; Chapter 10 The Path Ahead; Interdependence and Infoglut; Conversation Proliferation; The Sustainable Organization; The New Skill Set; Future Technical Paths; Summary; Appendix A Resources; Notes; Index

Notes:

Description based upon print version of record.

Includes bibliographical references (p. 323-336) and index.

ISBN:

9786610363032

9781280363030

1280363037

9780471427575

0471427578

OCLC:

53915616