Performance Scorecards: Measuring the Right Things in the Real World / Chang, Richard.

Format:

Book

Author/Creator:

Chang, Richard, author.

Morgan, Mark W., author.

Language:

English

Subjects (All):

Organizational effectiveness--Measurement.

Organizational effectiveness.

Performance technology.

Physical Description:

1 online resource (192 pages)

Edition:

1st edition

Place of Publication:

Jossey-Bass, 2000.

System Details:

text file

Summary:

Base your business decisions on up-to-the-minute "snapshots" of your company's performance. Because they can be customized to track indicators specific to your organization's success, Performance Scorecards are a busy manager's best resource for quickly aligning strategy and promoting behaviors that lead to desired results. Use them to gauge sales, employee satisfaction, quality-whatever factors most influence your company's progress. You'll be able to make better, more informed decisions, guide and manage shifts in business direction, and keep every employee focused on important business goals. Through their fictional account of manager Vince Sharp's use of the scorecards, Chang and Morgan show readers exactly how the process works. .

Contents:

The performance problem

Setting the stage for scorecards

Collect scorecard inputs

Create your scorecard

Cultivate your scorecard

Cascade your scorecard

Connect your scorecard

Confirm your scorecard

Knowing the score.

Notes:

Includes bibliographical references.

Online resource; Title from title page (viewed April 14, 2000)

OCLC:

846945231