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Resolving conflicts at work : ten strategies for everyone on the job / Kenneth Cloke, Joan Goldsmith ; foreword by Warren Bennis.
- Format:
- Book
- Author/Creator:
- Cloke, Ken, 1941-
- Language:
- English
- Subjects (All):
- Conflict management.
- Interpersonal relations.
- Personnel management--Psychological aspects.
- Personnel management.
- Psychology, Industrial.
- Physical Description:
- 1 online resource (402 p.)
- Edition:
- 3rd ed.
- Place of Publication:
- San Francisco : Jossey-Bass, 2011.
- Language Note:
- English
- System Details:
- text file
- Summary:
- The classic text on resolving workplace conflicts, fully revised and updated Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies. Like its predecessors, it identifies core
- Contents:
- RESOLVING CONFLICTS AT WORK; CONTENTS; Foreword Conflict: An Opportunity for Leadership By Warren Bennis; Acknowledgments; Introduction Ten Strategies for Everyone on the Job; STRATEGY 1 Understand the Culture and Dynamics of Conflict; STRATEGY 2 Listen Empathetically and Responsively; STRATEGY 3 Search Beneath the Surface for Hidden Meanings; STRATEGY 4 Acknowledge and Reframe Emotions; STRATEGY 5 Separate What Matters from What Gets in the Way; STRATEGY 6 Solve Problems Paradoxically and Creatively; STRATEGY 7 Learn from Difficult Behaviors; STRATEGY 8 Lead and Coach for Transformation
- STRATEGY 9 Explore Resistance and Negotiate CollaborativelySTRATEGY 10 Mediate and Design Systems for Prevention; The Authors; Index
- Notes:
- Description based upon print version of record.
- Includes bibliographical references and index.
- ISBN:
- 9786613082077
- 9781118010624
- 1118010620
- 9781283082075
- 1283082071
- 9781118010822
- 1118010825
- 9781118010815
- 1118010817
- OCLC:
- 747408894
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