Making IT count : strategy, delivery, infrastructure / Leslie P. Willcocks, Peter Petherbridge, Nancy Olson.

Format:

Book

Author/Creator:

Willcocks, Leslie.

Contributor:

Olson, Nancy A., 1960-

Petherbridge, Peter.

Series:

Computer weekly professional series.

Computer weekly professional series

Language:

English

Subjects (All):

Information resources management.

Information technology--Equipment and supplies--Purchasing.

Information technology.

Information technology--Management.

Strategic planning.

Physical Description:

1 online resource (281 p.)

Edition:

1st edition

Other Title:

Making information technology count

Place of Publication:

Oxford : Butterworth-Heinemann, 2001.

Language Note:

English

System Details:

text file

Summary:

Annotation 'Making IT Count: from strategy to implementation' focuses on the practical elements of delivering Information Technology strategy. Studies regularly show that over half of Information Technology strategies are never implemented, or are unsuccessful in delivering the desired results, and that a significant percentage of strategies implemented were never in the original plans. The linkage between strategy development and delivery needs a very clear focus; this is the key topic that the authors address. The book highlights eight major fallacies in managing IT, and eighteen better practices. It then details how to draw up strategy, instigate navigation techniques and make sourcing decisions. Change and delivery are a major focus, as is infrastructure development. Caselets and full length case studies of organizations such as General Electric, Siemens, Colonial Mutual, Charles Schwab, Macquarie Bank, ICI, United Airlines, Norwich Union, Walgreens and Dell and have been included to show how strategies have been successfully implemented and managed. Shows practitioners how to actually carry out, develop and implement an Information Technology strategyContains "caselets" and full case studies of recent successful implementations of Information Technology strategies by organizationsAuthors combine a wealth of experience and expertise to provide practical guidance to professionals.

Contents:

""Making IT Count: Strategy, Delivery, Infrastructure""; ""Copytight""; ""Contents""; ""About the authors""; ""Butterworth-Heinemann � Computer Weekly Professional Series""; ""1 Strategy, IT and the strange case of missing business value""; ""1.1 Introduction: positioning IT""; ""1.2 Fallacy one: ignoring the IT amplifier effect""; ""1.3 Fallacy two: riding to IT success by being first mover""; ""1.4 From dotty.com to dot.coma: the new rules fallacy ""; ""1.5 The �all reading off the same hymn sheet� mistake: misalignment and performance inhibitors""

""1.6 Fallacy five: �but we have strong planning processes�""""1.7 Fallacy six: it�s plug and play � IT as a fire-and-forget missile""; ""1.8 Fallacy seven: outsourcery � become a virtual organization""; ""1.9 Fallacy eight: our distinctiveness makes comparisons irrelevant and learning unlikely""; ""1.10 Conclusion""; ""References""; ""2 Plotting the course: where we need to be""; ""2.1 Introduction""; ""2.2 The first benchmark: direction � strategy and the strategic use of IT""; ""2.3 The second benchmark: organization, people and IT function""

""2.4 The third benchmark: development and project management""""2.5 The fourth benchmark: delivery of on-going operations and infrastructure""; ""2.6 Conclusions""; ""References""; ""3 Baselining the enterprise""; ""3.1 Introduction""; ""3.2 An appraisal of the organization and resource capability""; ""3.3 A review of alliances and partnering agreements""; ""3.4 An assessment of the current IT infrastructure and architectures""; ""3.5 Readiness for the introduction of new technology""; ""3.6 Governance issues for the management of projects and resource utilization""; ""3.7 Conclusion""

""References""""4 Putting the pieces together: getting IT from A to B""; ""4.1 Introduction""; ""4.2 Rules of engagement""; ""4.3 The delivery plan""; ""4.4 Planning and prioritization""; ""4.5 The resource plan""; ""4.6 Managing the team""; ""4.7 Communications plan""; ""4.8 Risk management plan""; ""4.9 Business process re-engineering""; ""4.10 Conclusion""; ""References""; ""5 Dealing with the IT strategy navigation challenge""; ""5.1 Introduction""; ""5.2 Integrated navigation: an overview""; ""5.3 Getting a dashboard view: the IT cost/ contribution model""

""5.4 A balanced IT scorecard can really help""""5.5 New measures are needed""; ""5.6 What is a �balanced business scorecard�?""; ""5.7 How to develop a scorecard""; ""5.8 The IT scope of the scorecard""; ""5.9 Risks in measurement systems""; ""5.10 Emerging benefits""; ""5.11 Putting the scorecard to work: integrated performance management""; ""5.12 Building in the IT perspective""; ""5.13 Illustrative case: international finances and property services company (IFAPS)""; ""5.14 Conclusion: building a navigation scheme""; ""References""

""6 Delivering sourcing strategy for IT and e-business""

Notes:

Description based upon print version of record.

Includes bibliographical references and index.

OCLC-licensed vendor bibliographic record.

ISBN:

9786611024536

9781138435049

113843504X

9781136386800

1136386807

9781136386817

1136386815

9780080510705

0080510701

9781281024534

1281024538

OCLC:

52731459

Publisher Number:

9780080510705