Managing people : a guide for managers in the hotel and catering industry / Michael Riley.

Format:

Book

Author/Creator:

Riley, Michael.

Series:

Professional hospitality guides.

Professional hospitality guides Managing people

Language:

English

Subjects (All):

Hospitality industry--Personnel management.

Hospitality industry.

Personnel management.

Physical Description:

1 online resource (232p. ) ill.

Edition:

2nd ed.

Place of Publication:

Oxford : Butterworth-Heinemann, 2000.

Language Note:

English

System Details:

text file

Summary:

This work provides a practical approach to applying management techniques in the 1990s and is aimed at professionals in the hotel and catering industry responsible for personnel and training.

This new second edition of 'Managing People' provides a practical approach to applying up-to-the-minute management techniques, and is a vital source of information for professionals in the hotel and catering industry responsible for personnel and training. Riley explores how aspects such as labour cost, utilization, labour market behaviour and pay are inseparable from the skills of people management. In the new edition he extends his ideas on productivity so as to encompass its relationship with functional flexibility. In a similar manner, thinking about motivating people is extended to include modern ideas about commitment. We all loosely refer to peoples' attitude but here he shows the complexity that lies behind them. It is especially of relevance for managers with responsibility for personnel and training, and degree-level students will also find its non-prescriptive, user-friendly approach helpful. Michael Riley has extensive experience in the hotel and tourism industry and communicates in a way that reflects that experience. This new second edition of 'Managing People' provides a practical approach to applying up-to-the-minute management techniques, and is a vital source of information for professionals in the hotel and catering industry responsible for personnel and training. Riley explores how aspects such as labour cost, utilization, labour market behaviour and pay are inseparable from the skills of people management. In the new edition he extends his ideas on productivity so as to encompass its relationship with functional flexibility. In a similar manner, thinking about motivating people is extended to include modern ideas about commitment. We all loosely refer to peoples' attitude but here he shows the complexity that lies behind them. It is especially of relevance for managers with responsibility for personnel and training, and degree-level students will also find its non-prescriptive, user-friendly approach helpful. Michael Riley has extensive experience in the hotel and tourism industry and communicates in a way that reflects that experience.

Contents:

Introduction; People at work - The importance of a good start; Motivation; Negative behaviour; Groups and teams; Commitment, job satisfaction and empowerment; Understanding attitudes; Pay is never neutral; Organization and authority; Some useful techniques - Productivity; The measurement of labour turnover and labour stability; Recruitment and selection; Appraisal; Grievance and dispute management; Personnel administration; Labour cost management - How labour markets work; Hotel and catering labour markets; Overtime and labour costs; Pay administration; Wider issues - Pay and hours of work: legal constraints; Developing labour strategies; Index.

Notes:

Originally published: Human resource management. 1991.

Includes bibliographical references and index.

ISBN:

9786612380655

9781282380653

1282380656

9781136382895

1136382895

9780080510910

0080510914

9781136382888

1136382887

OCLC:

474931007