Mastering salesforce CRM administration : an advanced administration certification handbook / Rakesh Gupta.

Format:

Book

Author/Creator:

Rākeśagupta, author.

Contributor:

Zaa, Jitendra, writer of foreword.

Language:

English

Subjects (All):

Business.

Business--Congresses.

Physical Description:

1 online resource (405 pages) : illustrations

Edition:

1st edition

Other Title:

Mastering Salesforce customer relationship management administration

Place of Publication:

Birmingham, England ; Mumbai, [India] : Packt Publishing, 2017.

System Details:

text file

Biography/History:

Gupta Rakesh: Rakesh Gupta is best known as an automation champion in the Salesforce ecosystem. He has written over 150 articles on Visual Workflow and Process Builder to show how someone can use Visual Workflow and Process Builder to minimize code usage. He is one of the Visual Workflow and Process Builder experts in the industry. He has trained more than 700 individual professionals around the globe and conducted corporate training. Currently, Rakesh is working as a Salesforce solution architect consultant.

Summary:

Learn about the Advanced Administration Certification Examination and build a successful career in Salesforce administration About This Book Build your skills and knowledge to crack the Advanced Admin Certification Examination Leverage the advanced administration capabilities of Salesforce and Salesforce1 Optimize and extend Sales Cloud and Service Cloud applications Who This Book Is For This book is written for Salesforce admins who are looking to gain an in-depth knowledge of the Salesforce platform and grow their value in their organization. It will teach them to implement and design advanced business process automation for the benefit of their organization. What You Will Learn Adopt Lightning Experience to improve the productivity of your organization's sales team Create and maintain service entitlements and entitlement processes Process Builder basic and advanced concepts Different ways to deploy applications between environments Best practices for improving and enriching data quality In Detail The book starts by refreshing your knowledge of common admin tasks. You will go over Lightning Experience and various security aspects. You will be shown how to implement territory management in your organization and make use of custom objects. From here, the book progresses to advanced configuration, data management, and data analytics before swiftly moving on to setting up advanced organization-wide features that affect the look and feel of the application. Extend the capabilities of your organization's Salesforce implementation by optimizing and extending Sales Cloud, Salesforce1, and Service Cloud applications. This guide will equip you with the tools you need to build a successful career in Salesforce. Style and approach The book takes a straightforward, no-nonsense approach to working with the Salesforce CRM platform. It is filled with examples, advanced use cases, and all the resources you need to be a Salesforce Jedi.

Contents:

Mastering Salesforce CRM Administration: An Advanced Administration Certification Handbook

Notes:

Includes index.

Description based on online resource; title from PDF title page (ebrary, viewed April 11, 2017).

OCLC:

982385660