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Five star service, one star budget : how to create magic moments for your customers that get you noticed, remembered and referred / Michael Heppell.
- Format:
- Book
- Author/Creator:
- Heppell, Michael.
- Series:
- Books that make you better.
- Books that make you better
- Language:
- English
- Subjects (All):
- Customer services--Management.
- Customer services.
- Consumer satisfaction.
- Physical Description:
- 1 online resource (ix, 128 p. ) ill.
- Edition:
- 1st edition
- Place of Publication:
- Harlow, England ; New York : Pearson/Prentice Hall Business, 2006.
- System Details:
- text file
- Summary:
- Everybody loves Five Star Service. It's the surest way to a more successful career for you and greater success for your organization. What's more, it's not half as difficult or time consuming to achieve as you might think! Neither does it have to cost a fortune. There's a common misconception that Five Star Service carries a hefty price tag - this is simply not true! Many of the essential components of Five Star Service cost little or nothing to achieve. In this simple but hugely powerful little book, bestselling author Michael Heppell shows you exactly how to deliver Five Star Service, as an individual and as an organization, and at very low cost. This book is for if you'd like to: make your customers (and your colleagues) happier, more often deliver remarkable results that will fast track your career win more customers without spending a fortune get repeat orders and referrals from everyone you encounter Are you ready to shine?
- Notes:
- Author's name at head of title.
- OCLC:
- 457242788
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