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Living service : how to deliver the service of the future today / Marc Silvester and Mohi Ahmed.
- Format:
- Book
- Author/Creator:
- Silvester, Marc.
- Language:
- English
- Subjects (All):
- Customer services.
- Service industries.
- Physical Description:
- 1 online resource (xiv, 162 p. ) ill.
- Edition:
- 1st edition
- Place of Publication:
- Harlow, England ; New York : FT Prentice Hall, 2009, c2008.
- System Details:
- text file
- Summary:
- ‘" Living Service will revolutionize service industries in the same way that lean thinking revolutionized manufacturing.’" -Professor Ikujiro Nonaka, author of The Knowledge-creating Company "...uplifting, fascinating, provoking ... Living Service is a must- read for anyone working in partnerships or interested in co-creation.’" -Lynda Gratton, London Business School "A wonderful book showing how the mind, body and soul of all organizations can be brought together in an interconnected whole to help create a sustainable future for us all.’" - Jin Tatsumura, Director, Gaia Symphony Business is nothing without customers and, in our hypercompetitive times, customers expect great service. Living Service will help you deliver the top quality service your customers demand and deserve. The fundamentally simple, yet deliverable, actionable and effective framework of living service can bring extraordinary benefits to your company, benefits that you will see go straight to the bottom line. Living Service will give youa uniquely powerful competitive edge. This new approach has been pioneered to great effect by Fujitsu - its customers and their customers are already enjoying the fantastic payoffs it brings. These include 30% faster deployment of services; 30% more reliable service; costs cut by more than 15%. Like the sound of that? This book tells the story of Fujitsu’s continuing journey to living service excellence and shows how you can do the same.
- Contents:
- Mind Kokoro
- Body Karada
- Soul Tamashii.
- Notes:
- Includes bibliographical references (p. 153-155) and index.
- OCLC:
- 437346895
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