OCEB 2 certification guide : business process management, fundamental level / Tim Weilkiens, Christian Weiss, Andrea Grass, Kim Nena Duggen.

Format:

Book

Author/Creator:

Weilkiens, Tim, author.

Weiss, Christian, author.

Grass, Andrea R., author.

Duggen, Kim Nena, author.

Standardized Title:

Basiswissen Geschäftsprozessmanagement. English

Language:

English

German

Subjects (All):

Business consultants--Certification.

Business consultants.

Electronic data processing personnel--Certification.

Electronic data processing personnel.

Industrial management--Examinations--Study guides.

Industrial management.

Management information systems--Examinations--Study guides.

Management information systems.

Physical Description:

1 online resource (1 volume) : illustrations

Edition:

Second edition.

Other Title:

OMG certified expert in business process management certification guide

Object management group certified expert in business process management certification guide

Place of Publication:

Cambridge, MA : Morgan Kaufmann, [2016]

System Details:

text file

Summary:

OCEB 2 Certification Guide, Second Edition has been updated to cover the new version 2 of the BPMN standard and delivers expert insight into BPM from one of the developers of the OCEB Fundamental exam, offering full coverage of the fundamental exam material for both the business and technical tracks to further certification. The first study guide prepares candidates to take—and pass—the OCEB Fundamental exam, explaining and building on basic concepts, focusing on key areas, and testing knowledge of all critical topics with sample questions and detailed answers. Suitable for practitioners, and those newer to the field, this book provides a solid grounding in business process management based on the authors’ own extensive BPM consulting experiences. Completely updated, with the latest material needed to pass the OCEB-2 and BPMN Certification Includes sample test questions in each chapter, with answers in the appendix Expert authors provide a solid overview of business process management (BPM)

Contents:

Front Cover

OCEB 2 Certification Guide: Business Process Management - Fundamental Level

Copyright

Contents

About the Authors

Foreword

Preface

Chapter 1: Getting Started

1.1. Sense and Nonsense of Certifications

Types of Tests

Measuring Knowledge

Forgetting Knowledge

Knowledge versus Skills

Demand

Increasing the Value

Supervisors

Commerce

1.2. The OCEB2 Certification Program

Goal

Developers

Certificates

1.2.1. OCEB2 Fundamental

Business Goals

Business Processes

BPM

BMM

BPMN

Frameworks

1.2.2. OCEB2 Business Intermediate

1.2.3. OCEB Business Advanced

1.2.4. OCEB Technical Intermediate

1.2.5. OCEB Technical Advanced

1.3. Object Management Group

Members

Meetings

Certifications

1.4. Certification Process

Coverage Map

Experience

Registration

Exam

Multiple-Choice Tests

90 Questions in 90+30 Minutes

Test Questions

Surveillance

Certificate

Fail and Repeat: Retention Period

Knowledge Transfer

1.4.1. Case Study

1.4.2. Thank You!

Thank You, OMG!

Thank You, oose!

Thank You, Publisher!

Thank You, Reviewer!

Additional References

Chapter 2: Basic Principles of Business Management

2.1. Business Functions, Markets, and Strategies

2.1.1. Typical Business Functions

Business Function versus Department

Core and Support Functions

Human Resources

2.1.2. Managers and Their Competencies

Manager Delegate

Seven Manager Competencies

2.1.3. Business Strategies

The Strategy is the Means to an End

2.1.4. Strategy Development

Business Strategy Steps

2.1.5. Porters Five Forces

Market Structure

Porter's Five Forces

2.1.6. STEP Analysis

STEP=PEST

Ready-Made System

2.1.7. Market Segmentation

Isemarkt in Hamburg.

Division Strategies for Market Segments

Market Niches

2.1.8. SWOT Analysis

Derive Strengths and Weaknesses

Four Combinations

2.2. Marketing, Added Value, and Project Management

Marketing Designs the Value Chain

2.2.1. Marketing

Forms of Marketing

Reactive and Proactive

2.2.2. Process Elements of Marketing

Marketing≠Brochures and TradeFairs

2.2.3. Value Chain

Primary and Supporting Processes

2.2.4. Projects

2.2.5. Project Management

2.3. Efforts and Key Figures

2.3.1. Cost Types

Fixed, Variable, and Overhead Costs

2.3.2. Financial Key Figures

Working Capital

Return on Investment

2.4. Analysis Methods

Techniques for Decision-Making

2.4.1. Break-Even Analysis

Break-Even Point

2.4.2. Crossover Analysis

Porsche is More Expensive than Smart

Diesel versus Gas

2.4.3. Decision Trees

Study or Earn Money?

2.4.4. Scheduling and Resource Planning

2.5. Sample Questions

Chapter 3: Basic Principles of Business Processes

3.1. What is a Business Process?

Question

Answer: Real Life

Answer: OCEB2

Definitions of Authors

Definitions in Standards

Similarities and Differences

3.2. Characteristics of a Business Process

Complexity

Major Doesn't Mean Complex

Flexibility as a Success Factor

Active Business Process Management

Role

Process Steps

Process Topology

Horizontal versus Vertical

Process Goal

3.3. Discovering Business Processes

From Implicit to Explicit

Basis

Business Process Analysis

BPA Process

Roles

Approach

Centralized

Distributed

Top-Down

Bottom-Up

Structured

Free Form

Orthogonal Approaches

3.4. Degrees of Abstraction of Process Descriptions

Descriptive

Analytical

Executable

Private Business Process

Public Business Process

Collaborative Business Process.

Mixing Aspects

3.5. Sample Questions

Chapter 4: Basic Principles of Business Process Management

4.1. What is Business Process Management?

Origin

TQM

Definition

BPR

Radical Approach

Leaps Instead of Steps

Hammer and Champy

Processes Are Assets

Processes Should Be Managed

Processes Should Be Continuously Improved

IT Is an Essential Enabler

Practices

Organization Structure

Process Owner

Bottom-Up Support

IT

Business Partners

Training and Improvement

Bonus and Awards

Pressure on Enterprises

4.2. Process-Focused Organization

Process-Focused

Culture

Concepts

Structure

Technology

4.3. Business Process Management Suites

4.4. Designing Executable Process Models

Digression SOA

4.5. Sample Questions

Chapter 5: Business Modeling

5.1. The Business Motivation Model

No Notation for BMM

BMM Area

5.1.1. Complete BMM Overview

End

Means

Influencers

External Information

Non-OMG Standards Are Permitted Too

5.1.2. Scalability of BMM

Decomposable Areas

5.2. The Enterprise's End

5.2.1. Vision

UML for the Metamodel

Different Meanings of Vision

Good Example of Vision

5.2.2. Goals and Objectives

Goals Should be Measurable

Objectives Quantify Goals

5.2.3. Desired Result

"Some kind of" Superordinate

5.3. Means to an End

Passing the Time

Separation of Concerns

5.3.1. Mission

Mission Makes Vision Operative

Mission Statement

Wording Pattern

5.3.2. Strategy and Tactic

Strategy versus Tactic

Strategies Channel Efforts

Strategy Examples

5.3.3. Business Principles and Business Rules

Directives, Business Policies, or Business Rules

Enforcement Level

Examples for Directives

5.4. Influencer

Enterprises Subject to Influences.

Influences Justify the End and Means

Influencers Are Always Neutral

5.4.1. SWOT Assessment

Evaluate Nuclear Disaster

5.4.2. External and Internal Influencers

5.5. Assessments

Assessments Assess Influencers

Assessments as the Connecting Link

SWOT

SWOT as an Assessment Category

5.6. OrganizationUnit

Logical Links

Digression Zachman Framework

5.7. Levels of Abstraction in Modeling

5.7.1. The Art of Abstraction

Getting Concrete at an Abstract Level

Abstract Models Should Look Nice

5.7.2. Static and Dynamic Models

Skeleton=Static

Processes=Dynamic

5.7.3. Systems Thinking

Google Earth

Everything is a System

5.7.4. Syntax, Notation, and Semantics

Developing Your Own BMM Notation

Semantics

5.8. Sample Questions

Chapter 6: Modeling Business Processes Using BPMN

6.1. Who or What is BPMN?

History of BPMN

Goals of BPMN

Not in the Focus

6.2. In a Nutshell: An Introduction to BPMN

Process

Comment

Start Event

Token

Parallel Gateway

End Event

Exclusive Gateway

Conditional Sequence Flow

Default Flow

Hierarchization of Processes

Data Objects

State

Pool

Message Flows

Lane

6.3. Token

Simulating Flow Scenarios

Virtual Marble

6.4. Sequence Flow

Two Rules for the Sequence Flow

Default Sequence Flow

OR Semantics

6.5. Activities

6.5.1. Activity: Task, Subprocess, Processes

Subprocess

Expanded Subprocess

Collapsed Subprocess

No Pools and Lanes, "None" Start Event

Call

6.5.2. ActivityTypes

"What You ShouldKnow"

6.5.2.1. Definitions and Descriptions

Loops

Attributes Permitted

Ad-hoc Subprocess

6.5.3. Behavior Types of Tasks

Task Types

6.6. Gateways

6.6.1. Exclusive Gateways

Decision

No Mutually Exclusive Conditions.

6.6.1.1. Data-Based Exclusive Gateway

Two Equivalent Symbols

6.6.1.2. Event-Based Exclusive Gateway

Response to Various Events

6.6.2. Parallel Gateways

Splitting

Synchronization

6.6.2.1. Parallel Box

Abbreviated Form

"Error-Prone Constructs"

6.6.3. Inclusive Gateway

6.6.3.1. Inclusive Decision or Conditional Sequence Flow

6.6.4. Complex Gateway

6.7. Events

Multiple Start Events

Multiple End Events

Flows With Start and End Event

"All or Nothing!"

Throw and Catch Events

Throw Event

Catch Event

Intermediate Event in the Sequence Flow

Intermediate Event on the Boundary of an Activity

"Similar or Identical?"

6.7.1. Triggers

6.7.1.1. Timer

6.7.1.2. Message

6.7.1.3. Terminate

End Event Without Event Type

6.7.1.4. Error and Escalation Events

6.7.1.5. Signal Events

6.7.1.6. Condition Events

6.7.1.7. Link Intermediate Events

Other Event Types

6.8. Swimlanes and Message Flows

6.8.1. Pool

Black Box

6.8.2. Lane

6.8.3. Message Flows

Message Flow versus Sequence Flow

Connection Rules

6.9. Artifacts and Data Objects

Additional Information

6.9.1. Group

6.9.2. Comment

6.9.3. Association

6.9.4. Data Objects

Connect With Data Associations

6.10. Sample Questions

Chapter 7: Frameworks

Overview

Terms

7.1. Definitions

7.2. Process Frameworks

7.2.1. APQC Process Classification Framework

PCF

7.2.2. SCOR Model

Standard Descriptions

Processes

7.2.3. Value Reference Model

Strategic

Tactical

Operational

7.3. Quality Frameworks

7.3.1. Basic Principles and Concepts

What is Quality?

Process Improvement

Measure and Visualize

Heat Map

7.3.2. Business Process Maturity Model

Watts Humphrey

Maturity Levels.

Process Group.

Notes:

Includes bibliographical references and index.

Description based on online resource; title from title page (viewed August 25, 2016).

ISBN:

9780128109847

012810984X

OCLC:

957279005