Building engaged team performance : align your processes and people to achieve game-changing business results / by Dodd Starbird and Roland Cavanagh.

Format:

Book

Author/Creator:

Starbird, Dodd, author.

Cavanagh, Roland R., author.

Language:

English

Subjects (All):

Teams in the workplace--Management.

Teams in the workplace.

Quality control--Management.

Quality control.

Physical Description:

xiv, 267 p. : ill.

Edition:

1st edition

Place of Publication:

New York, New York State : McGraw-Hill Education, 2011.

Language Note:

English

System Details:

text file

Summary:

Harness the Power of Your Most Valuable Resource— Your Workforce! Process improvement approaches like Six Sigma and Lean Enterprise have worked wonders for countless organizations, but in the drive for true excellence, these approaches are only one important part of the formula. Building Engaged Team Performance explains the next wave of business improvement: driving breakthrough gains by integrating process improvement with “the people side” of performance. Breaking new ground in the world of organizational improvement, performance management expert Dodd Starbird teams up with Roland Cavanagh, coauthor of the bestselling The Six Sigma Way , to present a system for aligning and optimizing processes and the efforts of any organization’s most valuable asset: people. Combining the principles from Total Quality Management (TQM), Six Sigma, Lean, and Socio-Technical Systems, Engaged Team Performance helps you harness the massive potential of human performance that is not captured by process improvements alone. Illustrated through real-life stories, Building Engaged Team Performance offers a stepby- step program that shows you how you can more than double the productivity of your business. The authors’ client examples are a diverse group of transactional and manufacturing organizations that have used Engaged Team Performance to: Increase employee efficiency by 50% and save millions of dollars Consistently deliver on critical customer requirements Provide visual data for instant decision making• Create realistic staffing models for sustainable capacity Establish standards for both team and individual performance Develop leadership that facilitates team ownership of execution Building Engaged Team Performance provides the tools for building a superior system that optimizes effectiveness of outcomes for customers and efficiency of resource usage. Never before have human performance and process improvement been so closely linked in a single, sustainable method. Catch the next wave of business improvement with Engaged Team Performance. Praise for Building Engaged Team Performance “The Engaged Team Performance effort that we undertook has allowed us to reshape our process from start to finish and improve both productivity and the communication among multiple departments.” Art Bacci, President & CEO, Principal Bank “This book provides practical insights on building competencies of change leaders throughout the organization.” Dr. William D. Trotter, Managin...

Contents:

Engaged team performance at a glance

"As the pendulum swings" : a brief history of adventures in business

From the outside in: understanding the customer experience

Individual goals : what you measure is what you get

Is it process or performance? Both!

Changing process : the GPS story and the power of lean six sigma

Power to the people : facilitation and the "cycle of change"

The right performance metrics : effectiveness and efficiency

Team goals

The fluid organization of the future : making the transformation to ETP

A few words about generations in the workforce : expectations, rewards

The new age of collaboration : new paradigms in organization and competition

Eight steps to deploying engaged team performance in your organization

The role of senior leadership in enabling ETP

Breakthrough : the future of engaged team performance.

Notes:

Bibliographic Level Mode of Issuance: Monograph

Includes bibliographical references (pages [255]-257) and index.

Description based on print version record.

ISBN:

9786612787935

9781282787933

1282787934

9780071759168

0071759166

OCLC:

859675798