Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any customer service situation / Robert Bacal.

Format:

Book

Author/Creator:

Bacal, Robert, author.

Series:

Perfect phrases series.

Perfect phrases

Language:

English

Subjects (All):

Customer services.

Customer services--Terminology.

Physical Description:

xiv, 239 p.

Edition:

Second edition.

Place of Publication:

New York : McGraw-Hill Education, [2011]

Language Note:

English

System Details:

text file

Summary:

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee. Perfect Phrases for Customer Service , second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for: Defusing bad situations before they get worse Handling complaints patiently and professionally Satisfying customers and increasing sales Building long-term relationships with important customers

Contents:

pt. 1. Succeeding at customer service

pt. 2. Dealing with specific customer situations

pt. 3. Social media and customer service.

Notes:

Bibliographic Level Mode of Issuance: Monograph

Description based on print version record.

ISBN:

9786612965333

9781282965331

1282965336

9780071759298

0071759298

OCLC:

859675792