Oracle CRM on demand deployment guide / Jeff Saenger, Tim Koehler, and Louis J. Peters, Jr.

Format:

Book

Author/Creator:

Saenger, Jeff, author.

Koehler, Tim, author.

Peters, Louis J., author.

Language:

English

Subjects (All):

Oracle (Computer file).

Relational databases.

Physical Description:

xv, 220 p. : ill.

Edition:

1st edition

Place of Publication:

New York : McGraw-Hill, 2010.

Language Note:

English

System Details:

text file

Summary:

Master Oracle CRM On Demand Foster long-term customer relationships and accelerate productivity using the proven strategies and best practices in this Oracle Press guide. Oracle CRM On Demand Deployment Guide shows how to set up, customize, and manage a dynamic software-as-a-service solution across your enterprise. Develop implementation plans, maximize user adoption, build applets and portals, integrate Web 2.0 features, and use analytics dashboards. The latest design, tuning, and data security techniques are also covered in this practical resource. Establish business objectives, project requirements, and key success metrics Staff an implementation team and develop effective rollout plans Configure, deploy, and administer Oracle CRM On Demand Manage users and restrict access using roles and privileges Customize sales, marketing, and service processes with the object model Embed external content and URLs using the web services API Distribute real-time BI using dashboards and advanced reporting tools Incorporate web tabs, mashups, Google services, and RSS feeds Use workflow to automate business process management

Contents:

Introduction

What you should know about software-as-a-service

Overview of Oracle CRM On Demand

Getting the most from your Oracle CRM On Demand service

Planning your Oracle CRM On Demand implementation

Designing Oracle CRM On Demand

Sample Oracle CRM On Demand designs

Best practices for configuring CRM On Demand

Integration in Oracle CRM On Demand

Ongoing maintenance and administration

Appendix: Advanced configuration with CRM On Demand.

Notes:

Includes index.

Description based on print version record.

ISBN:

9786612644733

9781282644731

1282644734

9780071717625

0071717625

OCLC:

679602785