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Surviving the toxic workplace : protect yourself against coworkers, bosses, and work environments that poison your day / Linnda Durré.
- Format:
- Book
- Author/Creator:
- Durré, Linnda, author.
- Language:
- English
- Subjects (All):
- Psychology, Industrial.
- Interpersonal relations.
- Interpersonal communication.
- Corporate culture.
- Problem employees.
- Physical Description:
- vi, 250 p.
- Edition:
- 1st edition
- Place of Publication:
- New York : McGraw-Hill, [2010]
- Language Note:
- English
- System Details:
- text file
- Summary:
- Proven techniques for dealing with workplace issues successfully Do you dread going to work? Dealing with pestering coworkers, unmanageable managers, angry clients can take its toll on your job performance. And in these difficult economic times, no one can afford to lose their jobs. In Surviving the Toxic Workplace , syndicated author and psychotherapist Linnda Durre teaches you how to pinpoint and treat these office maladies with effective communication and conflict negotiation techniques that are sure to bring you peace of mind and peace at work. Surviving the Toxic Workplace shows you: Why these office conflicts erupt How to identify and treat the 12 most common types of toxic co-workers, situations, and environments The seven components of effective communication techniques you can use in various situations How to deal with different conflict styles Don't let office conflicts drain you of energy or interfere with your job performance. Treat the malady before it gets out of hand with Surviving the Toxic Workplace .
- Contents:
- Why Surviving the toxic workplace can help you, the economy, and the world
- Are you in a toxic company dealing with toxic co-workers?
- Staff infection : the negative effects they have on a company
- When human motives turn negative : know your own motives and those of others
- Everyone has positives and negatives : know and accept yours and others'
- Good business relationships are built on trust, honesty, and open communication
- Know and align your attitude, intentions, and hidden agendas
- Eliminate weasel words and escape clauses
- Recognize and interpret body language
- Your voice is a communication tool
- Motivating your co-workers to change
- Four different intentions of communication : win/win, win/lose, lose/win, and lose/lose
- Four types of behavior : assertive, aggressive, passive-aggressive, and passive
- Preparation for effective discussion : visualization, intention, and rehearsal
- Speaking and writing, two vital keys to communication
- Active listening, paraphrasing, calling a process shot, and agreeing to disagree
- "The sandwich" : giving difficult feedback with care
- Forewarned is forearmed : best scenario to worst scenario
- Keep your expectations reasonable and your hopes high
- Assertive techniques that give you power
- How to deal with toxic co-workers : S.E.S.S.I.O.N. : the situation, explanation, and solution system in overcoming nuisances
- The socially clueless
- The work interferers
- The uncommitted
- The angry ones
- The politically incorrect
- The victims
- The rescuers
- The saboteurs
- The politicians
- The sexually suggestive
- The obsessives
- The addicts
- The workplace environment
- How to heal yourself after a confrontation
- How to heal co-workers after a confrontation
- What to do if you need help from HR or management
- What to do if administration and HR don't do their job.
- Notes:
- Title from title screen.
- Includes bibliographical references (pages 244-246) and index.
- Digitized and made available by: Books24x7.com.
- Description based on print version record.
- ISBN:
- 9780071667869
- 0071667865
- OCLC:
- 859675580
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