The Starbucks experience : 5 principles for turning ordinary into extraordinary / Joseph A. Michelli.

Format:

Book

Author/Creator:

Michelli, Joseph A., 1960- author.

Language:

English

Subjects (All):

Starbucks Coffee Company.

Success in business--Handbooks, manuals, etc.

Success in business.

Physical Description:

1 online resource (xiv, 208 p. )

Edition:

1st edition

Place of Publication:

New York : McGraw-Hill, [2007]

Language Note:

English

System Details:

text file

Summary:

"The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there - the "partners"--And the special experience they create for each customer. Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this book takes you deep inside one of the most talked-about companies in the world today."--Jacket.

Contents:

Introduction

Principle #1- make it your own

Principle #2- everything matters

Principle #3- surprise and delight

Principle #4- embrace resistance

Principle #5- leave your mark

A final word.

Notes:

Bibliographic Level Mode of Issuance: Monograph

Includes bibliographical references (pages 183-193) and index.

Description based on print version record.

ISBN:

9780071709781

0071709789

OCLC:

354465287

Publisher Number:

9780071477840