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Dealing with people you can't stand : how to bring out the best in people at their worst / Rick Brinkman, Rick Kirschner.
- Format:
- Book
- Author/Creator:
- Brinkman, Rick.
- Language:
- English
- Subjects (All):
- Interpersonal relations.
- Interpersonal communication.
- Psychology, Industrial.
- Interpersonal Relations.
- Medical Subjects:
- Interpersonal Relations.
- Psychology, Industrial.
- Physical Description:
- 1 online resource (xix, 226 p. ) ill. ;
- Edition:
- Rev. and updated ed.
- Place of Publication:
- New York : McGraw-Hill, c2002.
- Language Note:
- English
- System Details:
- text file
- Summary:
- Focuses on the ten most unwanted types of difficult people in work situations--including the whiner, the sniper, and the know-it-all--and provides strategies for dealing with each type.
- Contents:
- The 10 most unwanted list
- The lens of understanding
- The road to Hell is paved with good intentions
- From conflict to cooperation
- Listen to understand
- Reach a deeper understanding
- Speak to be understood
- Get what you project and expect
- The tank
- The sniper
- The know-it-all
- The think-they-know-it-all
- The grenade
- The yes person
- The maybe person
- The nothing person
- The no person
- The whiner
- What if people can't stand you?
- Communication and the challenge of technology
- The eight ounces of prevention in phone communication
- The eight ounces of prevention in e-mail communication.
- Notes:
- Bibliographic Level Mode of Issuance: Monograph
- OCLC:
- 351377914
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