Perfect phrases for conflict resolution : hundreds of ready-to-use phrases for encouraging a more productive and efficient work environment

MLA

Polsky, Lawrence and Antoine Gerschel. Perfect phrases for conflict resolution : hundreds of ready-to-use phrases for encouraging a more productive and efficient work environment. 1st edition. New York : McGraw-Hill, [2011]

APA

Polsky, L. & Gerschel, A. (2011). Perfect phrases for conflict resolution : hundreds of ready-to-use phrases for encouraging a more productive and efficient work environment. 1st edition. New York : McGraw-Hill.

Chicago

Polsky, Lawrence and Antoine Gerschel. Perfect phrases for conflict resolution : hundreds of ready-to-use phrases for encouraging a more productive and efficient work environment. 1st edition. New York : McGraw-Hill, [2011]