Effective Listening

Format:

Book

Author/Creator:

Battell, Chris, Author.

Contributor:

American Society for Training and Development.

Series:

Info line ; 0605

Language:

English

Subjects (All):

Listening.

Communication in management.

Physical Description:

1 online resource (1 v.).

Edition:

1st edition

Place of Publication:

[Place of publication not identified] American Society for Training & Development 2006

Language Note:

English

System Details:

text file

Summary:

Listening may be one of the most under-rated skills in the world of business. Most people assume they already know how to listen because the mechanics seem so simple: One individual speaks, and another individual hears and responds. But listening is far more complex than simply hearing. It involves hearing, seeing, comprehending, and interpreting communication. Effective listening requires applying good listening skills. To help you achieve greater productivity, excellence, solid relationships, collaboration, sharing, and innovation, this Infoline provides: a solid understanding of the basic principles of effective listening; techniques, advice, and development activities to improve listening, such as self-coaching, a four-step listening model; and 25 tips to be a better listener. Discover new listening skills that will dramatically improve your leadership skills, including an overview of the listening habits of effective leaders.

Notes:

Bibliographic Level Mode of Issuance: Monograph

Includes bibliographical references.

ISBN:

9781607286882

1607286882

OCLC:

824971508