People skills / by Casey Hawley.

Format:

Book

Author/Creator:

Hawley, Casey Fitts, Author.

Series:

Idiot's guides.

Idiot's guides People skills

Language:

English

Subjects (All):

Interpersonal communication.

Interpersonal relations.

Physical Description:

1 online resource (xv, 304 pages) : illustrations (some color).

Edition:

1st edition

Place of Publication:

New York : Alpha Books, a member of Penguin Group (USA) Inc., [2014]

Language Note:

English

System Details:

text file

Summary:

People skills, also known as interpersonal skills, are the key to success in work and life. It seems like common sense, but so many people have difficulty grasping and mastering the most effective ways to interact with others, especially in an increasingly digital world. In this book, readers get: - How-to advice on the foundations of effective communication, including listening, empathy, clarity, conversation skills, and diplomacy. - Examples of interactions in various work and life situations, including those that went well and those that didn't-with advice to improving outcomes. - Tips on understanding and maximizing nonverbal communication, such as facial expressions, voice tone, posture, and gestures. - How to courageously and assertively handle conflict and have difficult conversations, such as bad news, disagreements, apologies, and resignations. - Tips on profiling the audience, and public speaking to large or small groups. - Steps for being more influential and persuasive, collaborating effectively with partners, and knowing when to stay silent. - Dealing with differences, coping with difficult people, and identifying one's own unique gifts and style.

Contents:

All you need to know about communication basics

The number-one communication skill: nonverbal communication

Handling routine conflict, difficult people, and awkward situations

Building strong, rewarding relationships

Dealing with differences in communication

Speaking to groups.

Notes:

Bibliographic Level Mode of Issuance: Monograph

Includes bibliographical references and index.

Description based on publisher supplied metadata and other sources.

ISBN:

9781336124240

1336124245

9781615646449

1615646442

OCLC:

893909042