Sharing hidden know-how : how managers solve thorny problems with the knowledge jam / Katrina B. Pugh.

Format:

Book

Author/Creator:

Pugh, Katrina, author.

Series:

J-B US non-Franchise Leadership

J-B US non-Franchise Leadership ; 387

Language:

English

Subjects (All):

Knowledge management.

Organizational learning.

Organizational learning--Management.

Physical Description:

1 online resource (387 p.)

Edition:

1st ed.

Other Title:

How managers solve thorny problems with the knowledge jam

Place of Publication:

San Francisco, California : Jossey-Bass, 2011.

Language Note:

English

System Details:

text file

Summary:

To manage business operations - let alone innovate - amid frequent restructurings, outsourcings and retirements, leaders must quickly capitalize on hidden know-how (knowledge). That is, know-how that lives inside their organizations or networks - in the teams, processes and experts that comprise them. Yet, many organizations are coming up short in this race. Knowledge sharing and transfer have been reduced to reports, e-mails and tweets replacing vital personal interaction. The lack of meaningful conversation coupled with intense fragmentation across organizations and networks has lef

Contents:

Cover; Praise for Sharing Hidden Know-How; Title page; Copyright page; FOREWORD; INTRODUCTION; CHAPTER 1 KNOWLEDGE JAM RATIONALE: SOLVING THORNY PROBLEMS; WHAT'S NOT WORKING?; BLIND SPOTS; MISMATCHES; KNOWLEDGE JAILS; CHAPTER 2 KNOWLEDGE JAM BASICS; STEP 1: SELECT; STEP 2: PLAN; STEP 3: DISCOVER/CAPTURE; STEP 4: BROKER; STEP 5: REUSE; CHAPTER 3 DISCIPLINE 1: FACILITATION; THE FACILITATOR'S MANDATE; 1. FACILITATING THE SELECT STEP; 2. FACILITATING THE PLAN STEP; 3. FACILITATING THE DISCOVER/CAPTURE STEP; 4. FACILITATING THE BROKER STEP; 5. FACILITATING THE REUSE STEP

CHAPTER 4 DISCIPLINE 2: CONVERSATIONPOSTURE OF OPENNESS; PURSUIT OF DIVERSITY; PRACTICES OF DIALOGUE; CHAPTER 5 DISCIPLINE 3: TRANSLATION; BROKERS' MOTIVATORS; BROKERING BASICS; CHAPTER 6 BESPECKLED, MARRIED, AND EMANCIPATED; BOUNDARY-SPANNING; SURFACING USABLE INSIGHT; PUTTING KNOWLEDGE TO WORK; CHAPTER 7 KNOWLEDGE JAM HERITAGE: PREQUEL TO THE THREE DISCIPLINES; INTELLIGENCE ACQUISITION; ORGANIZATIONAL LEARNING; COLLABORATION TECHNOLOGY; CHAPTER 8 COMPARING KNOWLEDGE JAM TO OTHER KNOWLEDGE-CAPTURE METHODS; A FACILITATION-CONVERSATION- TRANSLATION SCALE

CHAPTER 9 BUILDING A KNOWLEDGE JAM PRACTICEBUILDING A BUSINESS CASE AND SELLING KNOWLEDGE JAM; CULTIVATING KNOWLEDGE JAM FACILITATORS; MEASURING AND PROMOTING SUCCESS; CHAPTER 10 KNOWLEDGE JAM FOR LEADING CHANGE AND LEVERAGING SOCIAL MEDIA; USING KNOWLEDGE JAM FOR LEADING CHANGE; KNOWLEDGE JAM FOR BUSINESS TRANSFORMATION AND SOCIAL MEDIA; CHAPTER 11 AN INVITATION; WHY KNOWLEDGE JAM (AND OTHER FORMS OF KNOWLEDGE ELICITATION) WILL TAKE OFF; YOU HAVE YOUR TOOLKIT; MORE THAN A BUSINESS TOOL; APPENDIX A KNOWLEDGE TYPES; TOPIC SCENARIOS (FROM THE FACILITATION CHAPTER); TYPES OF KNOWLEDGE

APPENDIX B KNOWLEDGE JAM TEMPLATESAPPENDIX C GLOSSARY OF TERMS; APPENDIX D CASE STUDIES; CASE STUDY: INSTITUTE FOR HEALTHCARE IMPROVEMENT (HEALTHCARE QUALITY IMPROVEMENT NON-PROFIT); CASE STUDY: FOREST BIOPRODUCTS RESEARCH INITIATIVE (NEW ENERGY INSTITUTE); APPENDIX E KNOWLEDGE JAM PRACTICE FAQS; WHAT IS BETTER: AN OUTSIDE OR INSIDE FACILITATOR?; CAN A BROKER BE AN ORIGINATOR?; SHOULD I AUDIO-RECORD A KNOWLEDGE JAM?; WHAT IF YOU CAN'T JAM IN REAL TIME? (THE WIKI ALTERNATIVE); WHERE DOES KNOWLEDGE JAM FIT IN A KM PROGRAM? DOES IT HAVE TO?

HOW CAN KNOWLEDGE JAM JUMP-START AN ENTERPRISE 2.0 (SOCIAL MEDIA) INITIATIVE?ACKNOWLEDGMENTS; THE AUTHOR; Index

Notes:

Includes index.

Description based on print version record.

ISBN:

9781118010921

1118010922

9781118010938

1118010930

OCLC:

730151644