Communication skills for engineers / Sunita Mishra, C. Muralikrishna.

Format:

Book

Author/Creator:

Mishra, Sunita.

Contributor:

Muralikrishna, C.

Series:

Always learning.

Always Learning

Language:

English

Subjects (All):

Communication in engineering.

Business communication.

Physical Description:

1 online resource (1 v.) : ill.

Edition:

2nd ed.

Place of Publication:

New Delhi, India : Pearson, 2011.

System Details:

text file

Summary:

The new second edition of Communication Skills for Engineers brings in a sound understanding and insight into the dynamics of communication in all spheres of life – interpersonal, social and professional. The book hinges on the premise that effective communication is an outcome of using the right combination of skills alongside an appropriate attitude.

Contents:

Cover

Contents

Preface

Introduction: Information Technology and Communication

Information Technology in India and the Process of Communication

Communication: Aspects and Issues

Vitals of Communication

The Function of Language

Elements of Human Communication

Creativity in Communication

Communicating with Concern and Empathy

The Johari Window

Interpersonal Communication

Passing Communication

Factual Communication

Thoughts and Ideas

Feelings

Peak Communication

Body Language

Persuasive Communication and Negotiation

Roles We Take on During Negotiation

Summary

Review Questions

Part I: Grammar Matters

Chapter 1: Tenses, the Active and the Passive Voice, and Reported Speech

Tenses

The Main and the Auxiliary Verbs

The Finite and the Non-Finite Verb

The Forms of the Verb

The Simple Present Form

The Present Continuous Form

Simple Past

Past Continuous

Present Perfect

Present Perfect Continuous

Past Perfect

The Future

The Passive

Forms of the Passive

Reported Speech

Reported Speech and "Wh" Words

Reported Speech and Commands

Part II: Communication Matters

Chapter 2: Non-Verbal Communication: Body Language

The Communicating Body

Studying Body Language

The Face

The Hands

The Arms

The Legs

Sitting Styles

Distance and Positioning

Body Orientation

Pointing

Mirror Imaging

Role-Play

Role Descriptions

Chapter 3: Listening Skills

The Lynch Pin of Communication

Hearing and Listening

Active Listening

Kinds of Listening

Barriers to Good Listening

Chinese Whisper

Good Listening

Chapter 4: Speaking and Negotiation Skills

The Art of Speaking

Speech Styles.

Presentation Skills

Making an Effective Presentation

The Content of Presentations

Attention Curve

Factors Aiding Effective Presentation

Use of Visual Aids

Flip Charts

Overhead Projector (OHP)

Power Point Presentations

Role-Plays

Introduction

Role-Play - 1

Number of Participants: 4

Role-Play - 2

Number of Participants: 5

Role-Play - 3

Role-Play - 4

Role-Play - 5

Number of Participants: 3

Role-Play - 6

Role-Play - 7

The Committee Members

Role-Play - 8

The Representatives

Negotiation Skills

Speech as Negotiation

Negotiation Styles and their Contexts:

Chapter 5: Reading Skills

Eye Movements and Chunking

Speed Reading

1. Reading Selectively

2. Reading Without Subvocalising.

The SQ3R Method

Survey

Question

Read

Recite

Review

Chapter 6: Writing Skills

The Basics of Writing

The Process of Writing

Pre-Writing

Writing

Post-Writing

Paragraph

Sequencing

Instructional Writing

Logging Instructions

Precis Writing

Look at the Following Example:

Précis:

Abstract Writing

Difference Between an Abstract and a Summary

Note-Taking

Recession

Chapter 7: Creativity and Mind-Mapping

Creativity

Times when we are Creative

Thinking Up a New Idea

Doing Something Spontaneous

Creativity and Building Relationships

Ways in Which You can be Creative

Creativity Through Visioning

Creativity Through Exploring.

Developing Your Creativity

Creating the Intuitive Space

Factors that Block Creativity

Mind-Mapping: the Networking of Ideas

The Human Brain

The Brain and the Gestalt

Radiant Thinking

The Role of Images and Colours in Remembering

Mind-Mapping and the Learning Process

Some Guiding Principles in Making a Mind-Map

Note-Taking and Mind-Mapping

Mind-Mapping for Essays

Mind-Mapping for Examinations

Mind-Mapping: Some Do's and Don't's

Do's

Don't's

Chapter 8: Résumé Writing, Curriculum Vitae (CV) and Statement of Purpose (SOP)

Definition of a Resume

Functional Résumé

Chronological Résumé

Combined Résumé

Power Words

Guidelines for Effective Resume Writing

Points to be Included

Points to be Generally Excluded

Curriculum Vitae (CV)

Statement of Purpose (SOP)

Considerations about Form and Language

Words and Phrases to be Used Discretely and with Explanation

Chapter 9: Team-Talk, Group Discussion and Interviews

Importance of Talk in a Team

Conflict Management

Communication in Teams

Role-Taking in Teams: Task Roles, Building Roles, Maintenance and Negative Roles

Task Roles

Building and Maintenance Roles

Negative Roles

Group Discussions (GD)

Structuring the GD

Successful Group Discusion

Interviews

Viewpoint

Major Purposes of an Interview

Significance of the Interview Method

Techniques of Interviewing

Series Interview

Filter Interview

Set Interview

Simulation Interview

Spot-Calibre Interview

Panel/Board/Committee Interview

Preparing for an Interview

Time Management

Appearance

Communication Skill

Enthusiasm

Brevity

Listen Carefully

Be Honest

Adapt Yourself

Maintain Proportion and Poise.

Demonstrate Leadership Qualities

Kinds of Questions Expected at Interviews

Leading Questions

Open-Ended Questions

Probing Questions

Close-Ended Questions

The Interview Process

Step 1: Initiation of the Interview

Step II: Investigating the Tenor of Behaviour

Step III: Assessing the Candidate's Knowledge and Understanding

Step IV: Assessment of Interpersonal and Social Qualities

Step V: All-in-All Assessment

Norms for Assessment of a Candidate

Chapter 10: Telephone Skills, Meetings and Minutes

Telephonic Communication

1. Positive (Do's)

2. Negative (Don'ts)

On the Phone: a Few Patterns

Meetings

Guidelines for Effective Meetings

Conducting a Meeting

Participating in a Meeting

The Language of Meetings

Minutes Writing

Pattern of Minutes

Minutes of Routine Board Meetings of Companies

Sample 1: Minutes of a Routine Board Meeting

Sample 2: Minutes of the Meeting of Board of Directors (Meeting Held before the Annual General Meeting).

Chapter 11: Business Letters, Technical Writing, E-Mail Writing

Business Letters

Business Letters: General Layout

1. Heading

3. The Salutation

4. The Body

5. Common Endings or Subscription

Business Letter: Samples

1. A Letter of Inquiry

2. Reply Letter

3. Placing an Order

Characteristics of a Good Business Letter

Letter: a

Letter: B

Business Report Letter

Look at a Sample Business Letter Report:

Forms of Layout

Layout 1: Indented Form

Layout 2: Hanging Indentation Form

Layout 3: Block Form

Layout 4: Modified Block Form

Layout 5: Semi Block Form

Technical Writing

Organization and Language

Technical Description

E-Mail Writing

Basics of E-Mail Messages

Benefits of E-Mail.

Features of Effective E-Mail Messages

Format of an E-Mail Message

Regular E-Mail Practices

Email Writing Process

Chapter 12: Report Writing, Project and Proposal Writing

Report Writing: Theory and Practice

Structure of a Detailed Written Report

Reports of Routine Nature

Reports that are Special

Methods of Reporting

1. Report on Workers' Discontent Presented in the Letter Form

2. Report on Workers' Discontent in the Schematic Form

Feasibility Report

The Empirical Research Report

Data Recorders Accuracy

Accuracy and Functioning of Mechanical Data Recorders

Functioning of Electronic Data Recorders

Accuracy of Electronic Data Recorders

Test Plan Development

Reduced Cost by Defining the Distribution

Conclusion

Proposal Writing

The Overall Structure

Appendix

Appendix A: Vocabulary Expansion

The Importance of Vocabulary

English Vocabulary

Recognition and Production Vocabulary

Content and Function Words

Confusibles

B. Homographs

C. Homonyms

D. Confusing Pairs of Words

E. Collocation

Phrasal Verbs

Idiomatic Expressions

Single Word Substitutes

Linkers or Thought Connectives

Appendix B: Common Errors in English Communication

Wrong Use of Prepositions/Preposition Phrases.

Unnecessary Use of Prepositions

Omission of Prepositions

Use of Wrong Prepositions

Use of Wrong Tenses

Use of Wrong Words

Use of Wrong Agreement

Appendix C: Practice Exercises

Appendix D: Model Question Papers

Model Question Paper - 1

Model Question Paper - 2

Model Question Paper - 3

Model Question Paper - 4

Model Question Paper - 5

Bibliography.

Notes:

Includes bibliographical references.

Description based on online resource; title from PDF title page (Safari, viewed Aug. 28, 2012).

ISBN:

9789332501348

9332501343

OCLC:

809537541