Credible checklists and quality questionnaires : a user-centered design method / Chauncey Wilson.

Format:

Book

Author/Creator:

Wilson, Chauncey.

Series:

Gale eBooks

Language:

English

Subjects (All):

Questionnaires--Methodology.

Questionnaires.

Quality of products.

User-centered system design.

Physical Description:

1 online resource (94 pages)

Edition:

1st edition

Place of Publication:

Waltham, MA : Morgan Kaufmann, 2013.

Language Note:

English

System Details:

text file

Summary:

Credible Checklists and Quality Questionnaires starts off with an examination of the critical but commonly overlooked checklist method. In the second chapter, questionnaires and surveys are discussed. Asking questions sounds simple, but the hard truth is that asking questions (and designing questionnaires) is a difficult task. This chapter discusses being mindful of the choice of words, order of questions and how early questions influence later questions, answer scales and how they impact the user response, questionnaire design, and much more. The final chapter provides

Contents:

Front Cover; Credible Checklists and Quality Questionnaires; Copyright Page; Contents; Introduction; Checklists; Overview of Checklists; Types of Checklists; Do-Confirm/Read-Do Checklists; Procedure Checklists; Evaluation Checklists; Feature Checklist; Behavior Sampling Checklist; Activity Checklists; Entry/Exit Checklist; Research Checklist; When Should You Use a Checklist?; Strengths; Weaknesses; Procedures and Practical Advice on Checklists; Creating a New Checklist; After Using the Checklist; Major Issues in the Use of Checklists; Checklist Philosophy; Checklist Heuristics

How Do Checklist Evaluations Compare with Other Types of Evaluations?Required, Recommended, or Optional?; Data Analysis; Frequency Counts; Comparison Against Criteria; Frequency and Severity of Items; Certification Criteria; Procedural Checklist; Checklist Effectiveness; Recommended Readings; References; Questionnaires and Surveys; Overview of Questionnaires and Surveys; When Should You Use Questionnaires and Surveys?; Strengths; Weaknesses; What Do You Need to Use Questionnaires and Surveys?; Personnel, Participants, and Training; Software; Documents and Materials

Procedures and Practical AdvicePlanning and Developing the Questionnaire and Survey; Conducting the Questionnaire Study; Post-Survey Activities; Varying and Extending Questionnaires and Surveys via Mixed-Mode Surveys; Major Issues in the Use of Questionnaires and Surveys; Using Questionnaires to Compare Products Against a Norm; Wording of Questions; Questionnaire and Question Length; Recall and Memory; Ordering of Questions; Guidelines for Designing Response Categories; Rating Scales; Arbitrary Scaling; Likert Scaling; Semantic Differential Scales

Thurstone Scaling (Equal-Appearing Intervals)Questionnaire Layout; Rewards and Incentives; Data Analysis; Types of Data; Analysis Techniques; Qualitative Analysis of Open-Ended Data; Exploratory Data Analysis; Frequency Counts; Measures of Central Tendency, Variability, and Shape; Cross Tabulations; Recommended Readings; References; Appendix A: Standard Usability Questionnaires; Overview of Standard Usability Questionnaires; Free Surveys; System Usability Scale; Strengths of the SUS; Weaknesses of the SUS; Procedures for Administering the SUS; Data Analysis of the SUS Questionnaire

Reliability, Validity, and Related IssuesASQ, CSUQ, and PSSUQ; Procedures for Administering the ASQ, PSSUQ, and CSUQ; Reliability, Validity, and Related Issues; Data Analysis of the ASQ, PSSUQ, and CSUQ; Where Do You Go to Find ASQ, PSSUQ, and CSUQ?; Microsoft Product Reaction Cards; Procedures for Administering the Microsoft Product Reaction Cards; Reliability, Validity, and Related Issues; Where Do You Go to Find Microsoft Product Reaction Cards?; Data Analysis for Microsoft Product Reaction Cards; QUISTM: The Questionnaire for User Satisfaction

Procedures for Administering the QUIS Questionnaire

Notes:

Description based upon print version of record.

Includes bibliographical references.

Description based on online resource; title from PDF title page (ebrary, viewed September 19, 2013).

ISBN:

9780124104495

0124104495

OCLC:

857277643