People analytics : how social sensing technology will transform business and what it tells us about the future of work / Ben Waber.

Format:

Book

Author/Creator:

Waber, Ben, 1984-

Series:

FT Press Analytics

Language:

English

Subjects (All):

Social media.

Information technology.

Teams in the workplace.

Physical Description:

1 online resource (xx, 219 pages ) illustrations ;

Edition:

1st edition

Other Title:

How social sensing technology will transform business and what it tells us about the future of work

Place of Publication:

Upper Saddle River, N.J. : FT Press, ©2013.

Language Note:

English

System Details:

text file

Summary:

Discover powerful hidden social "levers" and networks within your company… then, use that knowledge to make slight "tweaks" that dramatically improve both business performance and employee fulfillment! In People Analytics , MIT Media Lab innovator Ben Waber shows how sensors and analytics can give you an unprecedented understanding of how your people work and collaborate, and actionable insights for building a more effective, productive, and positive organization. Through cutting-edge case studies, Waber shows how: Changing the way call center employees spent their breaks increased performance by 25% while significantly reducing stress Quantifying the failure of marketing and customer service to communicate led to a more cohesive and profitable organization Tweaking the balance of in-person and electronic communication can enhance the value of both Sensor data can help you discover who your internal experts really are Identifying employees involved in "creative" behaviors can help you promote innovation throughout your business Sensors and simulations can help you optimize your sick-day policies Measuring informal interactions can improve the chances that a merger, acquisition, or "mega-project" will succeed Drawing on his cutting-edge work at MIT and Harvard, Waber addresses crucial issues ranging from technology to privacy, revealing what will be possible in a few years, and what you can achieve right now. In bringing the power of analytics to organizational development, he offers immense new opportunities to everyone with responsibility for workplace performance.

Contents:

Preface

Sensible organizations : sensors, big data, and quantifying the unquantifiable

Evolution, history, and social behavior : our wandering road to the modern corporation

The water cooler effect : why a friendly chat is the most important part of the work day

The death of distance? : measuring the power of proximity

I'm the expert : why connections are more important than test scores

You look like the creative type : the importance of a diverse network

Tough it out vs. stay at home : modeling disease spread through face-to-face conversations

Why we waste $1,200,000,000,000 a year : mergers and acquisitions, corporate culture, and communication

Attach bolt "a" to plank "q" : matching formal dependencies with informal networks

The future of organizations : how people analytics will transform work

Where we go from here : face-to-face interaction, new collaboration tools, and going back to the future.

Notes:

Bibliographic Level Mode of Issuance: Monograph

Includes bibliographical references and index.

Description based on publisher supplied metadata and other sources.

ISBN:

9780133158335

0133158330

9780133158328

0133158322

9780133158311

0133158314

OCLC:

850706306