Conflict resolution at work for dummies / by Vivian Scott & The Dispute Resolution Center of Snohomish & Island Counties.

Format:

Book

Author/Creator:

Scott, Vivian.

Contributor:

Dispute Resolution Center of Snohomish & Island Counties (Everett, Wash.)

Series:

--For dummies.

--For dummies

Language:

English

Subjects (All):

Conflict management.

Industrial management.

Physical Description:

1 online resource (363 p.)

Place of Publication:

Hoboken, NJ : Wiley, c2010.

Language Note:

English

Summary:

A practical workplace guide to handling conflict effectively Managing employees and encouraging them to work together toward a common goal is an essential skill that all leaders should possess. Conflict Resolution at Work For Dummies provides the tools and advice you need to restore peace, train your colleagues to get along better with others, prevent conflicts from ever starting, and maintain better productivity while boosting morale.One of the only trade publications that takes the manager's perspective on how to address conflicts, resolve disputes, and restore peace

Contents:

Conflict Resolution at Work FOR Dummies®; Contents at a Glance; Table of Contents; Introduction; Part I: Understanding Conflict in the Workplace; Chapter 1: An Overview of Conflict Resolution at Work; Chapter 2: Understanding What People Bring to Conflict; Chapter 3: Determining How Groups Contribute to Conflict; Chapter 4: Practicing Self-Awareness: Understanding How Managers Foster Conflict; Chapter 5: Knowing When to Address Conflict; Part II: Resolving a Conflict between Two or More of Your Employees; Chapter 6: Developing a Plan and Preparing for a Meeting

Chapter 7: Starting a Mediation Meeting and Creating a Working AgendaChapter 8: Negotiating Possible Solutions to a Conflict; Chapter 9: Offering Proposals and Crafting Agreements; Chapter 10: Adapting a Conflict Meeting for the Entire Team; Chapter 11: Monitoring Agreements and Progress; Part III: Using Additional Resources to Resolve the Conflict; Chapter 12: Keeping a Team Focused During a Conflict; Chapter 13: Determining How Your Company Can Help; Chapter 14: Getting Outside Experts to Facilitate Resolutions; Part IV: Smoothly Handling Conflict When You're One of the People Involved

Chapter 15: Identifying What Both Sides WantChapter 16: Asking for a Meeting to Talk about the Conflict; Chapter 17: Sitting Down to Talk Through the Issues; Chapter 18: Tailoring Your Approach to the Organizational Chart; Part V: The Part of Tens; Chapter 19: Ten Things You Can Control When You're in an Unresolved Conflict; Chapter 20: Ten Reasons Managers Give for Not Addressing Conflict; Chapter 21: Ten Pearls of Wisdom from Professional Mediators; Index

Notes:

Includes index.

ISBN:

9780470595749

0470595744

OCLC:

565680104