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Practical Zendesk administration / Stafford Vaughan and Anton de Young ; foreword by Mikkel Svane ; Mike Loukides and Andy Oram, editor ; Rachel Monaghan, proofreader ; Randy Comer, cover designer ; Rebecca Demarest, illustrator.
- Format:
- Book
- Author/Creator:
- Vaughan, Stafford, author.
- de Young, Anton, author.
- Svane, Mikkel, author of introduction, etc.
- Language:
- English
- Subjects (All):
- Customer relations--Management.
- Customer relations.
- Management information systems.
- Physical Description:
- 1 online resource (195 p.)
- Edition:
- Second edition.
- Place of Publication:
- Sebastopol, California : O'Reilly, 2014.
- Language Note:
- English
- System Details:
- text file
- Summary:
- Implementing the Zendesk customer service software as part of your company’s operations can be time-consuming, but with the best practices and advice in this hands-on guide, you can shorten the procedure considerably. You’ll learn the purpose, benefits, and pitfalls of each Zendesk feature, with examples of how to configure it to match your company’s needs and processes.
- Contents:
- Introduction to Zendesk
- Initial setup
- Security
- User management
- Channels
- Fields and data capture
- Agent support process
- Automated business rules
- Help center.
- Notes:
- "A World-Class Customer Service Flatform"--Cover.
- Description based on online resource; title from PDF title page (ebrary, viewed May 27, 2014).
- ISBN:
- 9781491900789
- 1491900784
- 9781491900772
- 1491900776
- 9781491900741
- 1491900741
- OCLC:
- 882259856
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