Tragic design : the impact of bad product design and how to fix it / Jonathan Shariat and Cynthia Savard Saucier.

Format:

Book

Author/Creator:

Shariat, Jonathan, author.

Saucier, Cynthia Savard, author.

Language:

English

Subjects (All):

Product design.

User-centered system design.

Physical Description:

1 online resource (206 pages) : illustrations (some color)

Edition:

First edition.

Other Title:

Impact of bad product design and how to fix it

Place of Publication:

Beijing, [China] : O'Reilly, 2017.

System Details:

text file

Summary:

Bad design is everywhere, and its cost is much higher than we think. In this thought-provoking book, authors Jonathan Shariat and Cynthia Savard Saucier explain how poorly designed products can anger, sadden, exclude, and even kill people who use them. The designers responsible certainly didn’t intend harm, so what can you do to avoid making similar mistakes? Tragic Design examines real case studies that show how certain design choices adversely affected users, and includes in-depth interviews with authorities in the design industry. Pick up this book and learn how you can be an agent of change in the design community and at your company. You’ll explore: Designs that can kill, including the bad interface that doomed a young cancer patient Designs that anger, through impolite technology and dark patterns How design can inadvertently cause emotional pain Designs that exclude people through lack of accessibility, diversity, and justice How to advocate for ethical design when it isn’t easy to do so Tools and techniques that can help you avoid harmful design decisions Inspiring professionals who use design to improve our world

Contents:

Introduction. The Interface that Killed Jenny

The Role and Responsibilities of Designers

Design Can Kill. Stupid Errors Versus Stupid Users

Case Study 1: Therac-25

Case Study 2: Ferry Crash in New York City

Case Study 3: Ford Pinto

Case Study 4: Flight 148

Alternatives to Modes

Fault Tree Analysis

Design Can Anger. Why Should You Care About Emotions?

Characteristics of Impolite Technologies

Dark Patterns

Design Can Sadden. The "Dribbblelisation" of Our Users

Inadvertent Cruelty

Self-Blame and Humiliation

"Power User" Features

Allowing for Abuse

How to Prevent Causing Sadness

Design Can Exclude. Accessibility

Diversity, Inclusive Design, Design for All

Tools and Techniques. Gather as Much Data as You Can

Learn to Recognize Emotions

What We Can Do

What We All Can Do

What Designers Can Do

They Are Doing Good. Physical Good

Emotional Good

Inclusion

Justice

What Will You Do?

Companies, Products, and Links

Index.

Notes:

Includes index.

Description based on online resource; title from PDF title page (ebrary, viewed May 10, 2017).

ISBN:

9781491923566

1491923563

9781491923603

1491923601

9781491923580

149192358X

OCLC:

985460212